Supervisor, University Avenue

Supervisor of UA Transition Program is responsible for providing supervision and mentorship to staff in a program that is in the Region of Waterloo focused on supporting residents within the Transitional Program.The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.**Duties and Responsibilities**:
Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff-
- Developing and fostering a staff team which effectively functions to meet the program goals-
- Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement-
- Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals-
- Prioritizing and assigning shift responsibilities and duties to team members-
- Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach-
- Ensure staff adhere to policies, procedures, and/or the collective agreement-
- Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals-
- Maintain a conducive environment to allow for psychological stabilization in a person centred program that operates 24/7-
- Provide direction to develop individual person centred service plans addressing the immediate short term needs, along with clinical and psychosocial supports-
- Liaise with community support and partners-
- Represent the organization at community and partner meetings and events Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values-
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards-
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety-
- Perform additional duties as required/delegated**Qualifications**:- Post-secondary education in Social Work, Social Services, Health Services, or equivalent-
- 3+ years experience supporting the homeless population-
- 2+ years experience in a supervisory capacity-
- Knowledge of mental health and addictions/justice support services-
- Individual and group counselling skills-
- Excellent assessment, risk management, and consultation skills-
- Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention-
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices-
- Proven experience with the mental health population while collaborating with partners and other community resources-
- Excellent time management, communication, people management, etc.-
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment-
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage-
- Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)-
- Valid Certification in First Aid & CPR-
- Training in ASIST and CPI**Reporting Function**:
The Supervisor of UA Transitional Program will report directly to the Manager of UA Transitional Program. They will be responsible to oversee/lead UA Transitional Program and will have the authority to work with both internal and external partners and will interact with all levels within the organization.They will manage day-to-day operation of field staff and have decision-making influence to make personnel decisions and manage accordingly. They will be a support system, resource, and an advocator for the team and organization.**Working Conditions and Physical Requirements**:
Monday to Friday Schedule Shift (Rotations are: 3:30pm - 11:30pm, 11:30 pm - 7:30am) with the requirement to work weekends based upon program circumstances-
- Excess/overtime hours may be required-
- Able to sit for prolonged periods of time-
- Able to answer and communicate telephone calls and general computer use-
- Able to lift up to 20lbs (product, documents, etc.)-
- Able to walk up/down stairs regularly (building inspections, site meetings, unit inspections, etc.)-
- Vehicle travel to community sites, SHIP Locations as necessary**Ship Values**:
- Compassion, Hope, Inclusive, Respect, Professional- “SHIP strives to be _equitable_ and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection proce