Guest Services Representative

20 hours ago

Walkerton, Canada Best Western Plus Walkerton Full time

You are the face of the hotel As a Guest Services Representative, you are responsible to ensure that guests arriving and departing the hotel are greeted with a friendly face and attitude.

As a part of our award-winning team, your responsibility will be to:

- Check guests in and out meeting the established brand and property standards
- Assist and fulfill guest requests
- Create and modify reservations using computer software
- Assist other departments as required to ensure smooth hotel operations

Some skills that will be key to being successful in this role are:

- Proficient in basic usage of computer software (web browsers, word, excel, etc.)
- Efficient at working alone, and ability to effectively manage time
- Creative problem solving skills

Some of the many perks of this job include but are not limited to:

- Working in a fast-paced, friendly and inclusive environment
- Worldwide employee discount at all Best Western hotels
- Employee use of fitness center and swimming pool
- Ability to work both on your own and as a team
- Weekly meetings to continually discuss the needs of all staff
- Ability to cross-train to other departments if desired

We are looking primarily for the **afternoon shift (3pm-11pm)**, but at times there will be required coverage of the morning shift (7am-3pm). Shifts will be all days off the week including weekends and holidays.

We value work-life balance and the need to re-set and re-charge between shifts.

Our mission is to provide the friendliest, cleanest hotel in all of Grey & Bruce Counties to guests from everywhere around the world Welcome to our team.

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

Expected hours: No more than 24 per week

Additional pay:

- Bonus pay
- Tips

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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