Banquet Server/bartender

You are an ambassador for the exceptional service and cuisine that are hallmarks of our Food & Beverage experience Your role is incredibly important in the success & repeat business to the Conference Centre. As a Banquet Server/Bartender, your primary responsibility is to support the Sales & Conference Manager in providing exemplary customer service to each and every guest; specifically those utilizing the Conference Centre. We are located in a small town, and word of mouth is the reason we are so successful. We want you to help us continue to grow

As a part of our award-winning team at the Best Western Plus in Walkerton, your responsibility will be to:

- Assist with nurturing and maintaining an attention-to-detail oriented serving experience for banquet and meeting functions.
- Assist with the setup, finalization, tear down and clean-up of event function spaces.
- Act as a liaison with conveners and guests; fulfilling any requests and acting efficiently at problem resolution, when able to do so. Otherwise, finding your supervisor/manager to deal with the issue.
- Set up for events with duties that include but are not limited to; polish silverware and dishes; arrange table settings; put up buffet and decorations etc.
- Serve food and beverage items to banquet guests in a timely, friendly and efficient manner; sometimes provide wine service with meals.
- Ensure that every guest feels cared for, valued and respected in the hotel’s continuing effort to deliver outstanding guest service.
- Clear tables at the appropriate time, take tablecloths and linens to laundry, break down & put away table set up.
- Help ensure all work areas and storage rooms are neat and organized.
- Learn about the hotel’s events, services and facilities.
- Maintain an orderly working environment, informing your manager of any deficiencies.
- Carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department.
- Complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the Conference Centre.
- Understand and carry out duties according to all banquet event orders and instructions for each event.
- Willing to work weekends, holidays and shift work as scheduled. Holiday pay is applicable.
- Work directly with customers by mixing and serving drink orders.
- Bartending shifts and serving shift sometimes require late nights and long shifts (8-13 hours per shift).
- Provide a pleasant drinking experience to customers.
- Serve drinks while maintaining a clean and sanitary bar area.
- Attend to the detail and presentation of each order.
- Prepare and maintains ingredients by following recipes, when required.
- Adhere to proper alcohol handling, sanitation, and safety procedures.
- Maintain appropriate dating, labeling, and rotation of all beverage items.
- Coordinate alcohol inventory for bar and submit orders to supervisor.
- Contribute to holiday & themed drink menus in collaboration with supervisor.
- Ensure smooth operation of bar services during absence of supervisor.

Some skills that will be key to being successful in this role are:

- HIGH LEVEL ATTENTION TO DETAIL IS A REQUIREMENT.
- Fluency in English (written and verbal) is a requirement.
- Smart Serve Certificate is a requirement.
- Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times.
- Teamwork approach to all duties and helpful attitude with co-workers.
- Efficient and effective approach to completing all tasks.
- Previous experience in banquets/bartending at a hotel is preferred.
- Must be able to follow instructions and also use own judgment on decisions when required.
- Must provide a positive and professional demeanor.

Some of the many perks of this job include but are not limited to:

- Working in a fast-paced, friendly and inclusive environment.
- Worldwide employee discount at all Best Western hotels.
- Employee use of fitness center and swimming pool.
- Ability to work both on your own and as a team.
- Weekly meetings to continually discuss the needs of all staff.
- Potential to cross-train to other departments if desired.

We value work-life balance and the need to re-set and re-charge between shifts.

Our mission is to provide the friendliest, cleanest hotel in all of Grey & Bruce Counties to guests from everywhere around the world Welcome to our team.

**Job Types**: Permanent, Casual

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
The Best Western Plus Walkerton Hotel & Conference Centre follows al