Customer Support and Administrative Assistant

**Overview**:
**Key Responsibilities**:
**1. Customer Support & Quoting**
- Answer and route phone calls professionally, addressing customer inquiries promptly.
- Prepare and send accurate quotes to customers, ensuring quick response times.
- Follow up with customers on quotes, answer questions, and assist with order placements to support the sales team.

**2. Sales Reporting & Data Analysis**
- Generate weekly and monthly sales reports to track performance metrics, identifying key trends and areas for improvement.
- Maintain records of sales activities, orders, and customer data in our CRM system.
- Support management in data analysis, providing insights that contribute to informed decision-making.

**3. Inventory Management**
- Track and manage inventory levels, coordinating with vendors and the production team to ensure availability of necessary materials and supplies.
- Record inventory transactions, update stock levels, and handle reorder points in our inventory management system.
- Conduct periodic inventory audits to maintain accurate records and identify discrepancies.

**4. Recruitment Support**
- Help onboard new hires by organizing necessary documentation and initial training schedules.

**5. Administrative Support**
- Provide general administrative support to ensure smooth office operations, including organizing files, managing correspondence, and maintaining office supplies.
- Assist with event planning and coordination, such as team meetings, employee gatherings, and other company functions.
- Support other departments as needed to maintain a productive and organized work environment.

**Qualifications**:

- **Experience**: 2-3 years in a customer service, sales support, or administrative role, preferably in a manufacturing or industrial setting.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Word) and experience with CRM and inventory management software.
- **Communication Skills**: Strong verbal and written communication skills, with a professional phone manner.
- **Organizational Skills**: Excellent multitasking abilities with attention to detail and accuracy.
- **Adaptability**: Comfortable working in a dynamic environment and supporting various functions as needed.
- **Attitude**: Positive, proactive approach with a strong customer focus.

**Compensation & Benefits**:

- **Salary**: $17.00 - $22.00 per hour, based on experience.
- **Benefits**: Comprehensive benefits package including dental, extended health care, life insurance, and vision care.
- **Additional Pay**: Overtime pay available.
- **Schedule**: 8-hour shifts, Monday to Friday.

**About Us**: Royal Machine Solutions is a Brantford-based contracting company specializing in full millwrighting services, custom conveyor manufacturing, and high-quality fabrication. We pride ourselves on delivering exceptional customer service and fostering a positive, team-oriented work environment.

**Job Types**: Full-time, Permanent

Pay: $17.00-$22.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- If someone hands you a task that you've never done before, but its part of your role; how would you plan/execute?
- Describe a time when you had to juggle multiple tasks in a customer-facing role. How did you prioritize, and what was the outcome?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Inside sales: 2 years (required)
- QuickBooks Online: 2 years (required)

Work Location: In person