Intermediate Business System Analyst, Enterprise Platforms

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
**Position Title**: Intermediate Business Systems Analyst, Enterprise Platforms
**Reports To**: Technology Manager, Enterprise Platforms
**Department**: IT
**Term**: Permanent Full Time
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about supporting and enhancing business critical workflows with automation across the enterprise? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?
Now is an exciting time to join one of the Waterloo Area’s Top Employer for 2025 and Southwestern Ontario’s Top Employers for 2024
**What you will be doing**:

- Be part of a dynamic IT team that provides first level operational support of Enterprise Content Management solutions and provides initial triage of business system issues and enhancement requests.
- Perform quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management, to ensure solution quality and functional acceptability.
- Partner with technical members of the team to determine use cases and finalize solution approach. Clearly document solutions into a functional technical specification document that successfully translates requirements into a solution that is consumable by business and IT Developers.
- Engage and collaborate closely with business teams, senior ECM team members and other IT teams to identify and drive opportunities for improvement and business efficiencies.

**What you will bring**:

- Minimum 5 years’ experience as an IT Business Systems Analyst in the insurance or financial sector.
- Excellent communication and documentation skills. The ability to translate complex ideas in simple language for non-technical audiences and skilled at documenting business processes into use cases or user stories.
- Highly process-driven and detailed-oriented. Excel at optimizing process and thinking logically.
- Experience with enterprise workflow, queue management or business process automation technologies will be an asset (e.g., Hyland’s OnBase solution).
- Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals.
- General IT knowledge including basic understanding of integration API/Webservices, networks and active directory.
- Post-secondary education in computer science, management information systems or information science, and/or equivalent working experience.
- Good understanding of the IT solution delivery lifecycle (systems environments, quality assurance and change management).
- Working knowledge of SQL/Access queries and Microsoft Office Suite.

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)
- Undergo a criminal background check

This role is open due to an existing vacancy.
To learn more about Equitable, we encourage you to explore our organization.
LI-Hybrid