Current jobs related to Business Analyst, Intermediate - Waterloo, Ontario - Equitable
-
Intermediate Technology Specialist, Quality
3 hours ago
Waterloo, Ontario, Canada Equitable Full timeAt Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other. The Opportunity: At...
-
Lead Business Systems Analyst
3 hours ago
Waterloo, Ontario, Canada Global Technical Talent, an Inc. 5000 Company Full timePrimary Job Title:Lead Business Systems Analyst - Guidewire PolicyCenterAlternate/Related Job Titles:Guidewire PolicyCenter AnalystBusiness Systems Analyst - P&C InsurancePolicy Migration Analyst - GuidewireLead Insurance Technology AnalystPolicyCenter Integration ConsultantLocation:Waterloo, ONOnsite Flexibility:HybridContract Details:Position Type: ...
-
Intermediate Hydrogeologist
3 hours ago
Waterloo, Ontario, Canada Stantec Full timeGrounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth. We draw from more than 20 technical specialties worldwide and are devoted to fostering a community of diverse talents, backgrounds, and expertise. Here, you can apply your passion and collaborate with top environmental...
-
Waterloo, Ontario, Canada Equitable Full timeThe Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your...
-
Investigation Analyst, Drug
2 days ago
Waterloo, Ontario, Canada Manulife Full time $51,375 - $85,625Join a dynamic team within the Group Benefits Health and Dental Claims Risk Management department, where we deliver a broad range of services including digital claims risk management, fraud investigations, data analytics, and claims experience oversight. This role plays a critical part in identifying and mitigating fraud and abuse in drug claims,...
-
Desktop Support Analyst
2 days ago
Waterloo, Ontario, Canada Stantec Full timeAt Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and...
-
Quality Assurance Analyst
3 hours ago
Waterloo, Ontario, Canada Insight Global Full timeJOB DESCRIPTIONAs a QA, you will ensure the quality and reliability of insurance applications, including coverage, forms, and claims systems. Your daily activities will include:• Test Planning & Execution○ Review and execute test cases in Azure DevOps.○ Perform manual testing for new features and workflows.○ Run and maintain automated tests using...
-
Business Analytics Specialist
3 hours ago
Waterloo, Ontario, Canada Manulife Full time $86,100 - $136,100The Data Value Stream team is responsible for providing accurate data and business analytics across the Group Benefits organization and our customers. The Business Analytics Specialist will play a key role in defining data-driven solutions to tackle business area problems, tracking down & understanding new data sources, while having the opportunity to...
-
Senior Financial Analyst
3 hours ago
Waterloo, Ontario, Canada Manulife Full time $73,725 - $122,875Reporting to the Director of Financial Reporting and Analysis, the Senior Financial Analyst, plays a key role in driving the success for the monthly and quarterly deliverables. The role is involved in a broad range of business activities and requires collaboration through a strong network of contacts within Group Finance and across the Operating Segments...
-
Principal Financial Analyst
3 hours ago
Waterloo, Ontario, Canada OpenText Full timeOpentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...
Business Analyst, Intermediate
3 hours ago
The Business Analyst, Intermediate will be identifying business needs and solving problems to help the business meet its goals and objectives. This can be accomplished by researching, assessing, and documenting business needs. The Intermediate Business Analyst will understand how work is currently being conducted, and through analysis, determine solutions to the issues. The solution could include training, a process change, modifications to business rules, modifications to or implementation of new technology or a combination of the four. The quality of the Intermediate Business Analyst's assessment contributes to the on time, on budget success of a project by accurately capturing the requirements and scope.
Join one of the Waterloo Area's Top Employers for 2025 and Southwestern Ontario's Top Employers for 2024 and be part of something that matters.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
What you'll do:
Assesses, researches, analyzes and documents sponsor/stakeholder needs;
Recommends business solutions that satisfy sponsor/stakeholder needs with focus on process improvement opportunities;
Analysis on call drivers into the Contact Centre including recommendations on how to mitigate or eliminate calls;
Process mapping and revising documentation for processes within the CC and between CC and admin areas or other areas outside the CC. This includes negotiating better TAT's if applicable;
Attend project/initiative meetings, either IT or Operational focused, on behalf of the CC to identify any impacts to the CC;
Work with the Individual Project and Training team to ensure proper documentation and tools are provided to the CSR's;
Manage CC operational initiatives as needed;
Subject matter expert on the Individual CC;
Assess training needs for all projects and initiatives along with Training team;
Provide back up to the Specialist team as needed;
Recommends business solutions with a focus on process improvement;
Act as sole BA on medium to large projects;
Consults and coordinates with stakeholders to design and map business processes and procedures;
Leads Business Requirement sessions and identifies, tracks and escalates issues for resolution;
Prepares and consolidates requirements documentation;
Creates or assists others in the writing of user documentation, instructions and procedures;
Identify and escalate project risks and issues;
Works in partnership with Quality Assurance Analysts to ensure test strategy mitigates business risk;
Seeks to identify and support resolution of system related production problems quickly, to diminish the impact on productivity and service standards; and
Assess the magnitude and implications of each problem to determine the best approach to resolution.
What you'll bring:
Previous experience within the contact center space/domain;
Strong organization skills and well-developed project management skills;
Influencing skills with the ability to negotiate with representatives from other areas;
Thorough knowledge and understanding of analysis and productivity improvement methodologies;
3-5 years experience as a Business Analyst on medium to large projects
Post secondary degree or equivalent combination of education and work experience;
High level of accuracy and attention to detail;
Documentation & presentation skills;
Strong motivational and communication skills;
Adaptable to change;
Conceptual Thinking: ability to make the complex simple or link together things not obviously related;
Problem Solving: identifies optimal solutions based on the analysis of causes;
Knowledge of the various stages of the business analysis process, including business requirements, data mapping, screen design, workflows, etc;
Solid self-management and time management skills;
Knowledge of process improvement methodology;
In-depth understanding of technical support for system updates & queries; and
Ability to consider both sides when making decisions (corporate/client) and anticipate potential outcomes (positive/negative).
What's in it for you:
Career Growth: Regular learning sessions and development opportunities
Total Rewards: Allowance provided in place of vacation pay and benefits
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach
At Equitable, we're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at We're happy to help.
Your base pay will be based on your skills, qualifications, experience and education.
If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.
Reports To: Manager, Client Care Shared ServicesDepartment: Impact Term: Temporary Full-Time (ending December 2026)
