Regional Service Delivery Manager
1 week ago
Regional Service Delivery ManagerThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.ResponsibilitiesTake an ownership role in screening checkpoint operations and screening complianceBuild and maintain strong customer relationships with the stakeholders within aviation securityAchieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)Lead and mentor Screening Officers, promoting an engaged and motivated workforceConduct regular performance reviews and recommend employee recognition programsApply corrective measures following the progressive discipline process when and as neededCompile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incidentAssist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidentsConduct workplace investigations with guidance from People & Culture and the senior leadership teamPerform essential administrative tasks in alignment with daily operationsQualificationsBachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environmentMinimum of three (3) years of work-related experience in a leadership role, preferably in the aviation security industry in a unionized environmentAbility to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security ClearanceKnowledge of relevant security and employment legislationStrong operational focus, ability to work under pressure and provide creative solutionsExperience in managing personnel in a unionized environmentProficiency in using office software such as Word, Excel and PowerPointWillingness to work irregular hours, shift work, and attend incidents after hoursStrong communication, leadership, client service, and persuasive skillsFluency in French is an asset Salary: $70,000 - $75,000Work Hours: These are 24/7 positions, 365 days per year, including weekends and holidays. Candidates with open availability to work morning, afternoon, and overnight shifts are preferred.This role is fully based at Kelowna International Airport (YLW).#PASS3CThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions" Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer
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Regional Field Manager
4 days ago
Kelowna, Canada Paladin Airport Security Services Full timeRegional Field Manager We are recruiting Regional Field Managers based out of Kelowna International Airport (YLW) to oversee daily checkpoint operations and deliver exceptional screening services. Reporting to the Regional Operations Manager, the Regional Field Manager will play a critical leadership role by directly supervising the Regional Service Delivery...
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Regional Field Manager
4 days ago
Kelowna, Canada Paladin Airport Security Services Full timeRegional Field Manager We are recruiting Regional Field Managers based out of Kelowna International Airport (YLW) to oversee daily checkpoint operations and deliver exceptional screening services. Reporting to the Regional Operations Manager, the Regional Field Manager will play a critical leadership role by directly supervising the Regional Service Delivery...
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Service Delivery Manager
2 days ago
Kelowna, Canada Northern Computer Inc Full timeNorthern Computer Inc. provides Managed IT solutions designed to streamline operations and support business growth. Our experienced team serves over 300 organizations of varying sizes across Western Canada, including small businesses, municipalities, school districts, and large enterprises. We specialize in managed IT services, cloud solutions,...
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Service Delivery Manager
3 days ago
Kelowna, Canada Northern Computer Inc Full timeNorthern Computer Inc. provides Managed IT solutions designed to streamline operations and support business growth. Our experienced team serves over 300 organizations of varying sizes across Western Canada, including small businesses, municipalities, school districts, and large enterprises. We specialize in managed IT services, cloud solutions,...
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Service Delivery Manager
7 days ago
Kelowna, British Columbia, Canada Northern Computer Inc Full timeCompany DescriptionNorthern Computer Inc. provides Managed IT solutions designed to streamline operations and support business growth. Our experienced team serves over 300 organizations of varying sizes across Western Canada, including small businesses, municipalities, school districts, and large enterprises. We specialize in managed IT services, cloud...
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Service Delivery Manager
2 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery Manager (6-month contract)The Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations...
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Service Delivery Manager — IT Services
2 days ago
Kelowna, Canada Northern Computer Inc Full timeA leading IT solutions provider in Kelowna is seeking a Service Delivery Manager to ensure top-quality IT service delivery. The role requires oversight of field service operations, improving customer relations, and maintaining service quality standards. Ideal candidates will have a strong background in MSP Service Delivery Management, excellent...
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Service Delivery Manager — IT Services
3 days ago
Kelowna, Canada Northern Computer Inc Full timeA leading IT solutions provider in Kelowna is seeking a Service Delivery Manager to ensure top-quality IT service delivery. The role requires oversight of field service operations, improving customer relations, and maintaining service quality standards. Ideal candidates will have a strong background in MSP Service Delivery Management, excellent...
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Regional Manager
2 weeks ago
Kelowna, Canada BLACKBIRD SECURITY INC. Full time**Job description** Blackbird Security Inc is quickly-growing company currently looking to hire a **Regional Manager** in **Kelowna, BC **for the Interior BC region (Kelowna, Kamloops, Penticton, etc.) Blackbird is a quickly-growing company and has built a reputation for excellence by setting the standards for superior performance and excellent customer...
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Regional Sales Manager
2 weeks ago
Kelowna, Canada Uni-Select Full timeThis position can be based out of one for the following cities : Vancouver, Victoria or Kelowna.You will be responsible for the strategic and operational leadership of the western regional sales team. The primary objective of the role is to maximize performance as measured by Revenue growth, Gross Margin and Utilization improvement, achieving EBITDA goals,...
