Service Delivery Manager

3 weeks ago

Kelowna, Canada Northern Computer Inc Full time

Northern Computer Inc. provides Managed IT solutions designed to streamline operations and support business growth. Our experienced team serves over 300 organizations of varying sizes across Western Canada, including small businesses, municipalities, school districts, and large enterprises. We specialize in managed IT services, cloud solutions, cybersecurity, backup and disaster recovery, and IT consulting. With over 30 years of experience, we are a trusted partner helping clients leverage technology to achieve success. Role Description This is a full-time, on-site role located in Kelowna, BC, for a Service Delivery Manager. The Service Delivery Manager will ensure the timely and quality delivery of IT services to our clients while maintaining high levels of customer satisfaction. Responsibilities include overseeing and managing field service operations, enhancing customer relationships, implementing IT service management processes, troubleshooting problems, and ensuring service delivery performance aligns with client expectations and agreements. Qualifications Strong expertise in MSP Service Delivery Management and Service Delivery processes Proven track record of ensuring Customer Satisfaction and delivering exceptional Customer Service Experience and understanding of MSP - IT Service Management for efficient and seamless IT operations Strong problem‑solving skills and the ability to manage multiple priorities Excellent verbal and written communication skills Ability to lead teams and collaborate effectively across departments Bachelor's degree in Information Technology, Business Administration, or a related field preferred ITIL certification or other relevant qualifications are an asset Canadian citizenship or landed immigrant status is mandatory We offer a comprehensive benefits package that includes dental care, disability insurance, extended health care, life insurance, vision care, RRSP matching after 1st year, and convenient on‑site parking. Contact Please send your resume and cover letter on why you think you would be a good fit for this job to employment@northerncomputer.ca. Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Northern Computer Inc by 2x #J-18808-Ljbffr

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