Regional Manager

**Job description**

Blackbird Security Inc is quickly-growing company currently looking to hire a **Regional Manager** in **Kelowna, BC **for the Interior BC region (Kelowna, Kamloops, Penticton, etc.)

Blackbird is a quickly-growing company and has built a reputation for excellence by setting the standards for superior performance and excellent customer service. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our company provides security services to a wide range of clients all over the country including retail stores, high end retail sites, warehouses, corporate offices, construction sites, campuses, municipal offices and many more.

**Role Summary**

Your primary responsibility will be to fully support the Director of Operations in his role as it pertains to the cost-effective management of all operational facets associated with your region in terms of operational accountability.

**Job Duties**:

- Participate in and lead the selection, development, management, and leadership of the selected supervisory staff.
- Ensure, hold and be held accountable for, maintenance of professional communication at all times between team members.
- Schedule and assign staff to sites to ensure that there are no missed shifts and no overtime. Filling open shifts when they occur, or short notice guard requests.
- Supporting the Director of Operations with the design and maintenance of post orders for each site, whether this is physically done by Supervisors or by you.
- Develop and maintain solid relationships with our clients. If needed, meet regularly with designated client representatives for status updates and address any actual or potential problems.
- Overseeing disciplinary actions of your staff as necessary, with input from HR and your direct reports.
- Overseeing proper field training and orientation for employees.
- Participating in projects, investigations, and special assignments as required by the leadership team.
- Supporting Talent Acquisition in the recruiting, interviewing, and growth of staff and development of team in your region
- Addressing and managing staff issues as required by the assigned HR staff.
- Supporting the Director of Operations in his role to manage operational spending and ensuring cost effective operational efficiencies.
- Reporting on regional metrics and KPIs on a regular basis
- Supporting the ownership of this company with potential business development opportunities when they arise.
- Resolve complex client problems or disputes in a professional manner and ensure that clients receive requested services in a timely fashion.
- Identify opportunities to grow business with existing clients.
- Act as the main point of contact in all matters relating to client concerns and needs.
- Maintain accurate client records, keeping track of any contract updates and renewals.

**Job Qualifications**:

- 5+ years combined experience working in account management, sales, and/or security.
- Retail security experience is highly preferred
- Management experience is a must
- Should possess a valid Security Workers License and Driver’s License.
- Should possess their own vehicle for work-related travel (gas and parking will be reimbursed)
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to commute to cities in Interior, BC for work-related purposes? (Associated costs will be reimbursed)
- Do you drive your own vehicle and are you willing to use your own vehicle for work related purposes? (Associated costs will be reimbursed)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Management: 2 years (required)
- Retail Security: 1 year (required)
- Security: 5 years (required)
- Security Account management: 1 year (required)
- Client Services: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Security Guard Licence (required)
- Driving Licence (required)

Shift availability:

- Day Shift (required)

Work Location: In person