Dispatcher

Position: DispatcherType: Fulltime - Permanent Monday to Friday 9:30am to 6:00pmLocation: 970 Brock Rd, Pickering Why work at RCT?Opportunity to support the vulnerable sector and make a difference in someone’s lifeWork in an inclusive culture, with a supportive and diverse team and have access to management who really careGrowth opportunities within department.Participate in performance reviews, recognition programs, service awards, office events and other celebrationsPosition Responsibilities: Level 1- OutsourceReceive and dispatch orders in a timely mannerPrioritize messages and calls according to urgency and importanceMaintain a comprehensive record of communicationEnter data in computer software and maintain logs and records as requestedAddress problems and requests by transmitting information or providing solutionsMonitor the route and status of drivers/vehicles to coordinate and prioritize their scheduleProvide drivers information regarding orders, traffic obstacles and other requirementsOutsourcing of services in the most effective manner to meet daily requirementsCommunicate with drivers to remind of proper vehicle conditions and defensive drivingInitiate action to improve performanceCoordinate with internal departments as required Position Responsibilities: Level 2- FleetDisplayed competence and understanding of the Dispatcher I position.Receive and dispatch orders in a timely manner.Receive emergency and non-emergency calls and messages.Prioritize messages and calls according to urgency and importance.Maintain a comprehensive record of communication.Enter data in computer software and maintain logs and records as requested.Address problems and requests by transmitting information or providing solutions.Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule.Provide drivers information regarding orders, traffic obstacles and other requirements.Outsourcing of services in the most effective manner to meet daily requirements.Communicate with drivers to remind of proper vehicle conditions and defensive driving.Initiate action to improve performance.Work with other departments to ensure request completed efficiently as required.Ensure regular attendance and punctuality.Position Qualifications:High school diploma or equivalent (GED) considered an asset5+ years of prior dispatching experience requiredSounds judgement and critical thinking during times of high volumeDetail oriented with a high degree of accuracyStrong organizational and time management skillsComfortable working within a team and independentlyExcellent computer skills, specifically Microsoft Excel and Outlook (comfortable attaching documents, working with multiple screens and multiple tabs).High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.Flexible to work up to 40 hours a week between the hours of 6:00am and 11:00pm – set scheduling is provided. Overtime willing as required (to support on weekends or when temporarily short staffed).Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.If this sounds like you, we welcome you to applyThank you for your application. Only candidates selected for interview will be contacted.Rapid City Transportation o/b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.