Experienced Dispatcher

**Position**: Experienced Dispatcher _(_Courier)_

**Department**:Dispatch
- **Type**: Full time - Permanent
- AutoLux Ltd. o/a Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.
- **What is the opportunity?**
- We are looking for someone who is **dependa**ble, organized, empathetic** and **thrives off a fast-paced** busy work environment. This position offers development opportunity by working with an experienced close-knit team of Dispatchers and professional Drivers all over Ontario, who together provide reliable, comfortable and safe transportation support to vulnerable individuals.
- **Why work at RCT?**
- We offer a **flexible working from office and home opportunity once training is completed** (with strong attendance 95%, performance, and technology concerns at home.)
- Eligible to participate in **annual performance management reviews**.
- Opportunity to support the vulnerable sector and **make a difference in someone’s life.**:

- Work in an **inclusive culture**, with a supportive and diverse team and have access to **management who really care**.
- Participate in recognition programs, service awards, office events and other celebrations.

**Position Responsibilities**:

- Receive and dispatch orders in a timely manner
- Prioritize messages and calls according to urgency and importance
- Maintain a comprehensive record of communication
- Enter data in computer software and maintain logs and records as requested
- Address problems and requests by transmitting information or providing solutions
- Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
- Provide drivers information regarding orders, traffic obstacles and other requirements
- Outsourcing of services in the most effective manner to meet daily requirements
- Communicate with drivers to remind of proper vehicle conditions and defensive driving
- Initiate action to improve performance
- Coordinate with internal departments as required

**Position Qualifications**:

- Available to work 42.5 hours per week, 12:00pm t0 9:00pm, Monday to Friday and available once trained for occasional Saturdays
- High school diploma or equivalent (GED)
- Minimum of 2 years courier style dispatching experience
- Excellent verbal and written communication skills
- Excellent computer skills (comfortable working with multiple screens and multiple tabs)
- High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.

We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.
- **If this sounds like you, we welcome you to apply**
Indeed Tag:_#INDDIS_