HVAC Technical Support Specialist

19 hours ago

Mississauga, Canada Solid Solutions Canada Inc Full time

HVAC Technical Support Specialist -- Mississauga ONOur client is seeking a Technical Support Engineer/Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.Key Responsibilities- Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.- Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.- Guide troubleshooting, repair, wiring, electrical/mechanical components, refrigeration principles, and system performance.- Handle warranty claims, technical service bulletins, and monitor/support warranty-related issues.- Respond to inquiries about product information, specifications, applications, and compatibility.- Document support interactions, track issues in databases or CRM systems, and escalate complex problems to engineering, quality, or R&D teams.- Contribute to product improvement by relaying recurring issues, customer feedback, or field data.- Conduct training sessions (remote or in-person) for contractors, distributors, installers, or field staff on product use, best practices, and updates.- Support sales indirectly by offering pre- or post-sales technical expertise.- Stay current on manufacturer product lines, industry standards, regulations (e.g., refrigerant handling), and emerging technologies.Requirements and Qualifications- Strong background in HVAC/R systems, including hands-on field experience (often 3–7+ years as a service/installation technician).- Knowledge of electrical, mechanical, refrigeration cycles, controls/BAS, and diagnostics.- Key certifications for Ontario preferred, but not required- Technical degree/diploma in HVAC, mechanical engineering, electrical/electronics, or related field (some roles accept equivalent experience).- Excellent communication skills for explaining complex technical concepts clearly to non-experts.- Proficiency with tools like ticketing systems, diagnostic software, MS Office, and sometimes remote monitoring tools.- Ability to multitask, prioritize support requests, and work under pressure.- Willingness for occasional travel (e.g., job site visits for training or escalated issues) or on-call duties.- Manufacturer-specific product knowledge is a plus, gained through prior experience or training.  Reach out today for more informationROSS EVANSMy Direct Email

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