Help Desk Technician

3 days ago

Victoria, Canada District of Saanich Full time

Description: ***This is an Employees-Only competition: You must be a current employee of the District of Saanich to be considered. The District of Saanich is looking for a dedicated Help Desk Technician to join our dynamic IT team. If you enjoy solving problems and providing outstanding customer service, this opportunity is for you Joining the District of Saanich means becoming part of a supportive community focused on innovation and service excellence. We offer competitive salaries, comprehensive benefits, and opportunities for growth and professional development. The Help Desk Technician is at the forefront of technical support, ensuring our employees are well-equipped with the technology and assistance they need to serve our community effectively. The Technician will offer guidance and training to users on best practices and new technologies and assist users with hardware and software issues in a timely and professional manner. This role will handle, prioritize and document incoming user support requests, and resolve issues using diagnostic tools. This resolution may require assisting remotely or directly at the user's desktop as well as help in the setup, configuration, and maintenance of computer systems and peripherals, requiring the Technician to be onsite.  Requirements include: A one-year certificate in Computer Sciences or Information Technology from a recognized post-secondary institution and one year (in the last two years) of full-time related experience in a computer technical support or computer help desk role. The successful candidate will also have a valid BC Class 5 Drivers’ Licence. Demonstrated experience in a customer service environment is a plus. Possession of an ITIL Foundations v3 certificate would be an asset. Candidates with an equivalent combination of education and experience may be considered. You will have a solid understanding of computer systems, mobile devices, and other tech products. You will also have strong verbal and written communication skills with the ability to effectively assist users and troubleshoot effectively and resolve issues independently. Demonstrated experience in a customer service environment is a plus. If you are ready to make a difference in our community and love working with technology, we would love to hear from you. While we thank all applicants for applying, only those under consideration will be contacted. Important Information: The District of Saanich is recognized as one of BC’s Top Employers for . As an equitable and inclusive employer, we value diversity of people to best represent the community we serve and provide excellent services to our citizens. We strive to attract and retain passionate and talented individuals of all backgrounds, demographics, and life experiences. If you require any adjustments to enable participation at any stage of the recruitment process, please contact in confidence . We thank all applicants for applying.

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