Solutions Advisor

THE OPPORTUNITY Join FX as a Solutions Advisor to deliver client satisfaction and profitable growth by operationalizing and evolving FX’s cloud-managed services offering. AREAS OF RESPONSIBILITY Service Offerings Development : Collaborate with the VP of Solutions Innovation and other stakeholders to define and refine the service offerings of our cloud managed services. Analyze customer requirements, and industry best practices to identify opportunities for expansion and improvement. Client Engagement : Support Client Manager as technical point of contact for clients who require managed services for their infrastructure and operations. Understand client business objectives, challenges, and technical requirements. Work closely with clients to assess their needs and propose tailored solutions to address their specific goals. Solution Ownership : Orchestrate the design of comprehensive and scalable solutions that encompass cloud operations management, security, data centers, networks, and other relevant infrastructure services. Collaborate with cross-functional teams to ensure effective integration and alignment of the different components. Transition solutions from sales cycles to the team delivering the managed services. Technical Leadership : Possess a broad understanding of cloud technologies, infrastructure, security, operational processes and related services. Stay updated with the latest advancements in cloud computing, security practices, data center management, and networking protocols. Provide technical guidance and thought leadership to both internal teams and external clients. Foster a culture of teamwork, knowledge sharing, and continuous learning within the organization. SOW Drafting:  Formalize proposals by owning the drafting of the client statement of work (SOW) and services description (including pricing, RACI, and commercial structure) in collaboration with relevant internal stakeholders. Process Optimization : Collaborate with operations leadership to identify opportunities for process improvement, automation, and optimization to enhance service delivery and customer satisfaction and deliver cost reduction objectives. ABOUT YOU You have hands-on experience in delivering managed services offering, including cloud operations management, security, data centers, and networks. You have demonstrated experience in technical solution architecture, consulting, or a similar role within the cloud managed services domain. You have a strong knowledge of cloud and on-premises infrastructure components. You have led in-depth meetings and workshops with internal or external clients across a broad range of topics, with high level of customer and stakeholder satisfaction. You have demonstrated strong analytical and problem-solving abilities, with the capability to understand complex technical requirements and propose effective solutions for customer. You have exceptional communication and interpersonal skills, with the ability to communicate complex concepts to both technical and non-technical stakeholders. You quickly understand organizational dynamics and management priorities, and can work effectively in a fast-paced, results-driven organization. You have strong written communication skills and are equally adept at drafting slide presentations as you are at writing formal and structured business documents. You demonstrate strong facilitation, negotiation, interpersonal, communication and collaboration skills. You have a proven ability to maintain both a strategic long-term outlook and enterprise perspective, while also supporting tangible, business driven, and IT delivered solutions. You are fluent in both French and English. THE PERKS Some of the industry-leading benefits you will receive working at FX Innovation: A multi-project context that allows you to vary what you work on and instant access to a variety of contexts, never stuck with legacy. Access to a free play and prototyping environment without "restrictions": Everyone has access to an environment for experimentation, one of the benefits of our partnerships. The opportunity to contribute to reference architectures and implementations, which allows us to not constantly start "from scratch" when delivering new services. The freedom to work where you thrive. Continuous development initiatives are available to all: Your opportunities for growth are equal to your ambitions. We firmly believe in the power of nurturing our team members, recognizing that investing in them is an investment in our collective success. And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more. FX INNOVATION We are a Canadian leader with our multi-cloud offering and partnerships with AWS, Azure and GCP, in addition with ServiceNow. Not only do we have a privileged relationship with the 3 major public clouds (AWS, Azure, GCP), but this allows our people to specialize in one or cover a wider range of topics depending on your interests. We are a 100% remote team – We trust our employees to deliver their best work, no matter where they are. In a digital world, we foster a culture where our people feel connected and close. At FX, we strive to create a collaborative and supportive environment that values each and every individual. In June 2023, we officially joined Bell group of companies to strengthen Bell’s cloud managed and professional