Strategic Advisor

The **Strategic Advisor **is positioned to engage with the executive level of our clients, meet with their decision makers to craft technology investment plans and progress the Customer Journey with the organization.
Strategic Advisors bring forward findings from our Compliance Auditing team, opportunities from our Design and Service teams, and help identify where technology can solve business problems or take advantage of new opportunities.
The Strategic Advisor is paired with a Delivery Manager, who focuses on the reactive scope of the customer experience to allow the Strategic Advisor to focus on long-term planning. Our higher-level consultative approach is key in keeping VC3 as a market leader.

Our Strategic Advisors are expected to identify opportunities for VC3 to improve upon existing services or add new high value services. We are a data driven company, we search for and analyze trends in the global marketplace and across our client base. The Strategic Advisor combines this analysis with an in-depth business understanding to progressively improve alignment of our offerings with the customer’s needs.

Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by**:Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning.

**Go Beyond,** We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

**Own It,** We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

**Serve as One, **Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “**Developing Growth Minded People**” - Is the driving force behind our values and why we do what we do.

Key Responsibilities
- Client relationship management, client IT leadership and client ownership in delivering the results the client needs for the success of their company.
- Understanding your clients planning and budgeting cycles, maintaining a current budget and IT Roadmap for every customer.
- You must be aware of and maintain our standards, understanding that it is a living guide. Always updating and always changing based on the influence from our team
- Train and educate clients on why our people, process and technology standards exist and how it benefits their business. You are expected to continually reframe customers on what our end result is, and what benefit it provides them.
- Staying abreast of issues and reports for your regular client wellness and business review meetings. Ensure our products and solutions are meeting customer needs.
- Creating recommendations to remedy issues identified in your trending and service reporting while considering present/future client business needs by working with other internal teams.
- Maintain an in-depth knowledge of the products and services we offer.
- Cross selling and up-selling services and solutions to existing clients.
- Serve as a single point of contact for key client contacts and internal stakeholders.
- Providing timely responses and guidance to client requests.
- Project and sales opportunity identification, qualification and closing the sale.
- Showcase and educate the client on the products and services we offer.
- Complete accurate and timely approvals of customer invoicing
- Timely resolution of outstanding billing issues in conjunction with Finance Administrator.
- Maintain accurate and effective client data in Confluence and Connectwise
- Complete reports in conjunction with Compliance Analysts and present to clients.
- Collaborate with Delivery Managers to effectively manage the operational and service requirements of their role.
- Build clarity in the separation between the SA (Strategic role) and DM (Delivery role)

Skills Knowledge and Expertise
- Business Analysis: A SA must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within the company, this information is transformed in to winning solutions for the client.
- Data Analysis: The SA must have the necessary experience and knowledge in order to assess the internal performance metrics of their client base. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks and profit. The ability to assess a client’s use of the organization's services is also key in identifying long running issues or trends.
- Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications. This is most effective by acting responsive and being reliable to client needs.
- Collaboration: The SA will need to network throughout the organization to pull in the appropriate resources to address the custo