Patient Flow Navigator

Job Description CAREER OPPORTUNITY Patient Flow Navigator 2026-010 Choose Collingwood General & Marine Hospital:Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.At CGMH, we’re not just caring for today, we’re building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.To learn more about our redevelopment and capital campaign, visit: Our Culture:At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.We are committed to our values:Being kind - fostering a culture of compassion, empathy, and dignity in every interactionSupporting each other - working together across all roles to uplift our team and our patientsLeading by example - setting a standard of integrity, fairness, and professionalismContinuously growing - embracing curiosity, innovation, and learning to adapt to future needsWhy Join CGMH? Benefits That Start on Day One:At CGMH, we’re committed to the well-being and success of our team. New hires enjoy an industry-leading compensation package that includes: Comprehensive benefits package including health & dental coverage effective immediately upon hire $500 personal spending account for wellness or professional development 4 weeks’ vacation to start Immediate enrollment in HOOPP (Healthcare of Ontario Pension Plan) Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts Access to Employee Education Assistance ProgramCGMH provides relocation assistance for eligible permanent part-time or full-time new hires. Our Relocation Assistance Program provides new hires with assistance up to $4,500 including: $1,500 for eligible moving expenses $3,000 to support temporary housing for three monthsThe Opportunity: The Patient Flow Navigator will provide consultation for patients with complex needs in planning for discharge while supporting the patient experience and the patient plan of care. The Patient Flow Navigator provides admission avoidance support to the ED and/or inpatient units to reduce hospital length of stays and repeat admissions. The Patient Flow Navigator will work collaboratively with patients, families and the care team to identify possible barriers to return to home and to develop a safe and supportive discharge plan. Priority will be given to patients who are experiencing increasing frailty and are high risk for medical and psychosocial issues.Qualifications:  University, College or Diploma in Health related profession or equivalent  Current registration with any regulated health care professional college in ON  Ability to organize patient care demands and set priorities while working independently and collaboratively with all members of the health care team including the patients and families Demonstrated assessment, health promotion, health teaching skills, critical thinking, problem solving and decision making skills  Excellent communication, organizational and interpersonal skills with the ability to perform duties in a professional and courteous manner  Excellent customer service demeanour Physically able to perform the essential duties of the role  Excellent attendance/performance record  Committed to professional growth & development  Committed to maintaining confidentiality  Education in gerontology and/or chronic disease management an asset  Familiarity with Meditech is an asset  Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset. Must have basic computer skills Must be dedicated to professional growth & development Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc. Must have demonstrated excellent attendance/performance record Excellent organization and prioritization skills Ability to work independently and effectively communicate with other members of the health care team  Duties and Responsibilities:  Provide consultation to identify barriers to return to home of ‘patients in the ED Department and on the inpatient unit to initiate a safe discharge plan on admission in order to reduce admission LOS. Support ‘Right Care-Right Place’ providing transitional care to patient and families while facilitating patient flow processes including surge management Foster the ‘Home First’ philosophy and system/regional initiatives Work with our internal Allied Healthcare Professionals and Community Agencies to provide appropriate supports in the community to ensure safe and timely patient transitions More Information: Location: Patient FlowEmployee Group: Non-UnionEmployment Type: Permanent Full-TimeStart Date: In line with next Hospital Orientation intake Hours of Work: Days including weekends. Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - days, evenings, and nights.Wage: $44.79 - $53.19 per hour plus applicable shift premiums for evenings, nights and weekends.HOW TO APPLY: If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format. Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check. Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.  About Us Job Posting Attachments Sorry, but the page you are looking for cannot be found, or maybe it was moved. Application Method Please send applications to the following email address: Application Method This job opportunity requires application at an external source. Please click