Director, Patient Services and Professional Practice

**CAREER OPPORTUNITY**

Director, Patient Services and Professional Practice

2024-240

**Choose Collingwood General & Marine Hospital**:
Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community.

**Corporate Culture**:
At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families.

**Current Immunization Record required, including two doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, short of an approved exemption on a ground pursuant to the Ontario Human Rights Code.**

**Benefits**:
This position includes a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation, and sick days, short
- and long-term disability income protection plans, Healthcare of Ontario Pension Plan (HOOPP), Employee & Family Assistance Program and access to CGMH Perkopolis discounts

**Relocation support may be available for this opportunity. For more information, please speak with your recruitment representative when contacted for more information.**

**The Opportunity**:
In this key leadership role, the Director Patient Services will be accountable for the overall operations and service delivery of assigned clinical programs and services in accordance with the CGMH strategic directions, mission, vision, and values. The Director will develop and implement an annual program operating plan based upon the Hospital's strategic plan with the objective of creating an efficient and patient and family centered clinical experience within an interprofessional environment.

Reporting to the Vice President, Patient Services and Chief Nurse Executive, and working in collaboration with other Directors and Departmental Chiefs, the Director will build partnerships and mentor direct reports with the objective of achieving portfolio targets, projects, and goals. The Director fosters a commitment to a positive patient experience and the sustainability of high-quality healthcare services throughout the interprofessional team through the advancement of clinical best practice and the effective management of human and financial resources within the assigned portfolio.

**Qualifications**:

- Exhibits the core values of CGMH: Inclusivity, Caring, Accountable, Respect, Excellence, Adaptable, and Teamwork
- Master’s degree in nursing, Health Sciences or Business Administration, or Bachelor’s Degree in a health care related field with enrollment in a Masters program
- Current registration in good standing with the College of Nurses of Ontario
- Minimum of 5 years progressive leadership experience in a healthcare environment.
- Strong clinical background including demonstrated knowledge of current best practices.
- Demonstrated experience with quality improvement and change management.
- Demonstrates superior proficiency in communication, team building, mentorship, conflict resolution, and problem solving within an interdisciplinary practice setting.
- Possesses knowledge of the Public Hospitals Act, Excellent Care for All Act, Mental Health Act, Regulated Health Professions Act, Occupational Health and Safety Act, Personal Health Information Protection Act, and the Health Care Consent Act.
- Demonstrated clinical leadership, human resources management, and financial management skill.
- Proficient computer skills with working knowledge of Meditech, computerized charting, Excel, Word, PowerPoint
- Previous experience with and knowledge of Studer, process mapping and implementing LEAN methods is an asset

**Duties and Responsibilities**:

- Development and implementation of an annual program operating plan and business strategy that is aligned to Collingwood General and Marine Hospital's strategic directions.
- Creation of a framework for program evaluation utilizing metrics to measure access, patient flow, success of service planning, clinical excellence, and patient outcomes.
- Provision of team focused inspirational leadership in achieving excellence in patient care through planning and resource allocation in accordance with the Hospital's strategic directions, mission, vision and values.
- Focus on quality improvement and patient safety.
- Engages external stakeholders with CGMH strategies to build partnership opportunities.
- Strategically identifies opportunities such as grant submissions, business cases, and proposals for changes/advancement in service delivery that support Ministry, Ontario Health, Hospital, and clinical priorities.
- Performs as a change agent utilizing evidence-based leadership