Patient Flow Navigator

**CAREER OPPORTUNITY**

Patient Flow Navigator

2025-274

**Choose Collingwood General & Marine Hospital**:
Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.

CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.

At CGMH, we’re not just caring for today, we’re building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.

**Our Culture**:
At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We are committed to our values:

- Being kind_ - fostering a culture of compassion, empathy, and dignity in every interaction
- Supporting each other_ - working together across all roles to uplift our team and our patients
- Leading by example_ - setting a standard of integrity, fairness, and professionalism
- Continuously growing_ - embracing curiosity, innovation, and learning to adapt to future needs

**Why Join CGMH? Benefits That Start on Day One**:
At CGMH, we’re committed to the well-being and success of our team. New hires enjoy an industry-leading compensation package that includes:

- CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.
- Includes 8% vacation pay and 14% pay in lieu of benefits
- Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts
- Access to Employee Education Assistance Program

**The Opportunity**:
The Patient Flow Navigator will provide consultation for patients with complex needs in planning for discharge while supporting the patient experience and the patient plan of care. The Patient Flow Navigator provides admission avoidance support to the ED and/or inpatient units to reduce hospital length of stays and repeat admissions. The Patient Flow Navigator will work collaboratively with patients, families and the care team to identify possible barriers to return to home and to develop a safe and supportive discharge plan. Priority will be given to patients who are experiencing increasing frailty and are high risk for medical and psychosocial issues.

**Qualifications**:

- University, College or Diploma in Health related profession or equivalent
- Current registration with any regulated health care professional college in ON
- Ability to organize patient care demands and set priorities while working independently and collaboratively with all members of the health care team including the patients and families
- Demonstrated assessment, health promotion, health teaching skills, critical thinking, problem solving and decision making skills
- Excellent communication, organizational and interpersonal skills with the ability to perform duties in a professional and courteous manner
- Excellent customer service demeanour
- Physically able to perform the essential duties of the role
- Excellent attendance/performance record
- Committed to professional growth & development
- Committed to maintaining confidentiality
- Education in gerontology and/or chronic disease management an asset
- Familiarity with Meditech is an asset
- Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
- Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
- Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset.
- Must have basic computer skills
- Must be dedicated to professional growth & development
- Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.
- Must have demonstrated excellent attendance/performance record
- Excellent organization and prioritization skills
- Ability to work independently and effectively communicate with other membe