Sales Support Specialist

 is looking for a motivated, solutions-oriented Sales Support Specialist with proven experience in support and administration to join our expanding team in Victoria, BC. We are an internationally recognized and growing company that provides specialized test equipment solutions to facilitate medical device innovations in the cardiovascular field.Reporting to the Operations Manager, the Sales Support Specialist plays a vital role in helping to meet sales targets by providing sales assistance and managing general office tasks. Being organized, goal-oriented, and able to multitask, the Sales Support Specialist measures success by removing obstacles and ensuring sales are completed on time, thriving in a fast-paced technical environment with competing demands. The Sales Support Specialist possesses extensive knowledge of customer service best practices, communicates effectively, and is committed to delivering results for both internal and external customers.Do you possess strong organizational and multitasking skills? Are you eager to learn and adapt quickly in a fast-paced environment? Do you excel at communication and pay close attention to detail? Are you naturally curious and analytical, with a proactive approach to solving problems? Do you have a customer-focused mindset that ensures customer needs are met with excellence? If you answered “yes,” you will do well in this roleLocation:Victoria, BC (On-Site)Salary:The Base Salary is $43,227 – $54,034. Annual variable compensation tied to goal completion has a target of 5.5% of the base salary. Employees are also eligible to earn profit sharing.Position Responsibilities:Sales Support:Handle customer communications, including order processing (keeping the client updated and informing them of unforeseen delays)Review sales contracts, including NDAs and tendersProcess orders to ensure accurate, timely, and efficient product deliveryCoordinate the shipment orders and customer invoicesPerform post-shipment follow-up to confirm customer satisfactionTrack and manage overdue accounts, initiating follow-up actions as neededOversee and uphold the administration of SYSPRO ERP and Salesforce CRM systemsMaintain and report on order KPIsAssist in coordinating sales trips and trade show appearancesManage inventory of ViVitro promotional merchandiseAttend key sales meetings and gain a thorough understanding of all the company’s services and productsAdministrative Support:Oversee and support all administrative duties in the office, ensuring smooth operations for managementCoordinate with the IT department regarding all office equipmentPerform reporting functions regularly and promptly, including tasks for SYSPRO ERP, Salesforce CRM, and SharePointSupport the accounting team with Financial and Month-End reporting processesAssist with accounting through invoice coding and supplier managementSupport senior management and sales representatives with any other projects as neededOur ideal Sales Support Specialist candidate brings:A certificate or diploma in business administration is preferred, or an equivalent combination of education and experienceMinimum of 3+ years of experience in an office settingExperience with ERP and CRM systems preferredProficiency in Microsoft Office programs (Excel and Word)These Skills and Abilities will help you thrive:Familiarity with CRM platforms (Salesforce preferred) is an asset.Proficiency with Microsoft Office programs.Strong Excel skills for data analysis, reporting, and goal tracking.Strong communication skills, with the ability to effectively engage clients and prospects.Previous experience or familiarity with sales activities and providing customer service.Demonstrated ability to manage customers and efficiently seek out resolutions to any customer-related issues.Excellent interpersonal skills and ability to communicate effectively with all team members and customers.High level of organizational skills, attention to detail, and problem-solving skills with the ability to prioritize a multitude of tasks.Ability to work independently with minimum supervision.Positive attitude and a reliable team member.About ViVitro Labs:  provides contract testing services and test equipment solutions to support medical device innovations in the cardiovascular sector. An internationally recognized and trusted source for testing, with two ISO 17025-accredited laboratories and a reputable history spanning over 25 years, ViVitro Labs is a small company relied upon by hundreds of organizations in more than 40 countries for its expertise in testing the most advanced cardiovascular devices in the industry. ViVitro Labs collaborates closely with universities, medical device manufacturers, and regulatory agencies to support their research, regulatory, and production needs. As a leader in the heart valve testing industry, ViVitro actively participates in several ISO working groups.Don’t meet every single requirement? Studies indicate that women and people of colour are less likely to apply for jobs unless they meet every qualification. At ViVitro Labs, we are dedicated to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but your experience doesn’t exactly match all the qualifications in the job description, we encourage you to apply still. You could be the ideal candidate for this role or others. ViVitro Labs welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.How to Apply:Please apply through the .If you experience any difficulties during the application process, please contact careers@vivitrolabs.com with the subject line “ViVitro Labs – Sales Support Specialist.”We thank all candidates who apply; however, only those selected for further consideration will be contacted following initial application acknowledgment. No phone calls, please