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Fleet Support Engineer
2 weeks ago
Job descriptionHireArt is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer to be actively engaged in the operational uptime of the company fleet.In this role, you’ll support the operational uptime of the autonomous vehicle fleet by providing real-time technical support, performing root cause analysis, and developing diagnostic procedures for sensor-related issues.The ideal candidate is a technically strong problem solver who thrives in fast-paced environments, collaborates effectively across teams, and takes ownership of documenting and resolving complex hardware and software issues.As Fleet Support Engineer, you'll:Serve as the primary point of contact for real-time escalations for sensor-related fleet issues.Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues.Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions.Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.).Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity.Historical review of vehicle/fleet data, including sensor data, identifying trends and issues.Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.Develop and implement effective countermeasures across the fleet to prevent recurring issues.Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.Willingness to travel occasionally within the U.S. to support various operational locations.RequirementsBachelor’s degree in Electrical or Computer Engineering4-6 years of relevant experience in transportation, aerospace, or autonomous vehicles with a specific focus on perception systems and sensorsExperience with low/high voltage circuits, Unified Diagnostic Services (UDS), and experience on how to safely troubleshootUnderstanding of hardware/software systems architecture and communications to support in an operations settingAbility to pass a background check Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drives specific resolution into single componentsSelf-starter with the ability to build relationships across the companyAbility to comprehend schematics, electrical diagrams, and connector end views/pinoutsWillingness to work overtime as needed, with advance noticePreferred Qualifications:Experience with electric vehicle technologyExperience with remotely supporting vehicle troubleshooting Knowledge of vehicle systems and diagnostics tools Experience with Linux and Python-based programming systems for fleet-level data processing Experience with software that interfaces with hardwareFamiliarity with networking, TCP, and socket programmingBenefits:Pre-tax commuter benefits Employer (HireArt) subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)Flexible Spending Account for healthcare-related costsHireArt covers all costs for short- and long-term disability and life insurance401k packageCommitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Austin, TX area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
