Fleet Support Specialist

Job descriptionHireArt is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Specialist to support scheduling, metrics, documentation, and dashboard updates of its vehicle fleet.In this role, you will assist in tracking current and historical fleet health and maintain constant situational awareness of fleet status. You will work closely with cross-functional teams to ensure the smooth handoff of hardware and software from development to operations.We're looking for someone with 1-2 years of experience working in a fast-paced service environment. Ideally, you are familiar with automotive repair processes and fundamentals.As a Fleet Support Specialist, you'll:Fleet Health & SchedulingCoordinate repair scheduling and optimize vehicle turnaround time.Review open issues, monitor fleet health, and generate action plans.Maintain accurate historical records of vehicle status, repairs, and trends.Submit vehicle move requests and coordinate B2 service work with MR teams.Maintenance & Parts CoordinationOrder and track parts for scheduled and unscheduled repairs.Manage SAP MOs, LOGX and SERVO tickets, BOM updates, and VQ ticket creation.Support work order creation, maintenance tracking, and parts traceability in internal systems.Perform quality inspections on repairs to ensure compliance with standards.Safety & Incident ResponseSupport incident on-call rotations, including evenings, weekends, and holidays.Make rapid, informed decisions during field or vehicle safety events.Gather data, conduct interviews, and collect evidence for incidents and near-misses.Partner with training teams to support safety-related training programs.Conduct monthly shop safety inspections and report results to the EHS team.Promote a strong safety culture and operational discipline.Operations & DocumentationAssist in creating and updating technical documentation and processes.Support daily, weekly, monthly, and quarterly reporting on fleet performance.Collaborate cross-functionally to align workflows and resolve operational bottlenecks.Maintain situational awareness of fleet status by working closely with technicians, engineers, and operations teams.Manage calibration workflows and track progress through internal channels.Requirements1-2 years of experience in a rapid-paced service environmentValid driver’s license with a clean driving recordAbility to pass a background check and drug screenWillingness to comply with the company’s Substance Abuse PolicyFamiliarity with automotive repair processes and fundamentalsWillingness to travel as needed (up to 50%)Strong collaborative mindset with the ability to work cross-functionallyAbility to work in dynamic environments where ambiguity is viewed as opportunityStrong emotional intelligence and empathetic communication style that fosters trust and collaborationPreferred Qualifications:Bachelor’s degree or equivalent practical experienceHands-on experience creating and managing tickets, work orders, or maintenance records in systems such as Jira, SAP, or similar operational toolsFamiliarity with Microsoft Office and Google WorkspacePrior experience in an automotive or fleet service environmentAbility to multitask and manage multiple projects and deliverablesStrong written and verbal communication skills with the ability to respond quickly across multiple communication channelsExperience as a first responder or in emergency/safety operations, including vehicle incident responseFamiliarity with high-voltage systems, lithium-ion batteries, NFPA 70E, or related safety standardsExperience in transportation safety, AV safety, or aviation safetyFamiliarity with AVSC Best Practices or ISO 39000-series safety standardsBenefits:Pre-tax commuter benefitsEmployer (HireArt) subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)Flexible Spending Account for healthcare-related costsHireArt covers all costs for short- and long-term disability and life insurance401k packageCommitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the East Liberty, OH area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.