Renewal Account Manager
7 days ago
The Role This position is responsible for borrower retention and sales programs. Proactively contacting our borrowers with respect to their pending loan maturity and to sell them ancillary products is imperative to the continued growth of MCAP.This position is assigned a segment of upcoming maturities each month. These loans are the exclusive responsibility of the Renewal Account Manager. Contacting borrowers potentially in advance of, and throughout the 90-days prior to their maturity date. The Account Manager is empowered to make rate offerings, discount terms, and offer incentives to retain business.This position involves working a wide range of hours deemed to be the best fit for reaching the assigned portfolio of customers. The typical workday ranges from 8:00AM-8:00PM local time.Being on the frontline, this role will have the opportunity to hear what customers are saying about MCAP products and services, as well as about policies and procedures at renewal / payout. SellPrioritize maturities assigned, determining the best contact strategy to reach borrowersMake outbound contact (phone/email) with the assigned list and entice the customer to stay with MCAP for their upcoming mortgage renewalSend personalized offers to borrowers based on conversationsHandle enhanced rate negotiations with borrowers during renewal periodIncrease Mortgage ProfitabilityFocus on profitability – gear customers into terms desired by MCAPPromote MCAP products/services, discussing conversion, refinance and HMP opportunitiesReport Consumer OpinionProvide feedback and insight to management through different methods of rate intelligence information gathering.What You Bring To The Team Sales experienceExperience in the finance/mortgage industryContact Centre/Retention Exceptional oral and written communication skills Excellent organizational and time-management skills Ability to multi-task in a fast-paced environmentStrong analytical and problem solving skillsProven ability to foster relationships Strong customer service skillsSelf-driven, motivated with the ability to work independently and in a team environmentCarries out duties with integrity and takes responsibility for actions.Flexible work hoursHigh School degree (or equivalent)Mortgage Agent Course (preferred)
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Renewal Account Manager
5 days ago
Toronto, Canada MCAP Group of Companies Full timeRenewal Account Manager MCAP at a Glance JoiningMCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career...
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Renewal Account Manager
3 weeks ago
Toronto, Canada MCAP Group of Companies Full timeRenewal Account Manager MCAP at a Glance JoiningMCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a...
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Renewal Account Manager
2 weeks ago
Toronto, Canada MCAP Full time**Renewal Account Manager** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...
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Renewal Account Manager
5 days ago
Toronto, Canada MCAP Group of Companies Full timeRenewal Account Manager MCAP at a Glance JoiningMCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career...
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Renewal Account Manager
3 weeks ago
Toronto, Canada MCAP Group of Companies Full timeRenewal Account Manager MCAP at a Glance Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a...
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Toronto, Canada NASDAQ Full timeRenewals Manager- As a Renewals Manager reporting to the VP, Commercial Operations, you will own the commercial execution of renewals for a defined portfolio of accounts.- Your primary responsibility is to drive proactive, value-based sales conversations that maximize retention, capture price-to-value uplift, and deliver incremental revenue. You will lead...
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SaaS Account Manager: Grow Renewals
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Toronto, Canada Leaders Recruiting Full timeA dynamic recruiting firm seeks an experienced Account Manager to join their team in downtown Toronto. In this role, you will be responsible for managing customer relationships, renewing contracts, and upselling products to existing clients. Ideal candidates will have a background in software sales or account management, with proven achievements in meeting...
