Renewals Manager

9 hours ago

Toronto, Ontario, Canada Nasdaq Full time

As a Renewals Manager reporting to the VP, Commercial Operations, you will own the commercial execution of renewals for a defined portfolio of accounts.

Your primary responsibility is to drive proactive, value-based sales conversations that maximize retention, capture price-to-value uplift, and deliver incremental revenue. You will lead negotiations, manage the renewal pipeline, and collaborate with Customer Success Managers to ensure a seamless and commercially successful renewal experience. You'll thrive in this position if you're collaborative, have a global mindset, and bring a passion for sales to a fast-paced, high-impact environment.

Key Responsibilities:

  • Own the commercial execution of renewals: Lead all sales activities related to renewals for your assigned portfolio, from initial outreach through contract signature, applying proven sales playbooks and value-based narratives.
  • Drive revenue and retention: Proactively engage customers to secure renewals, maximize price realization, and identify opportunities for expansion or upsell during renewal conversations.
  • Negotiate and close: Take full ownership of renewal negotiations, contract terms, and pricing to achieve commercial targets while maintaining customer trust.
  • Pipeline management: Maintain accurate CRM data, forecast renewal outcomes, and ensure stakeholders are kept informed—delivering "no surprises" on renewal performance.
  • Collaborate cross-functionally: Partner with Account Executives, Deal Desk, Sales Ops, and Legal to execute the renewal playbook efficiently. Customer Success provides adoption and health insights to support your sales strategy.

Required Qualifications:

  • 5-7+ years of experience in sales, with a focus on renewals.
  • Proven track record of meeting or exceeding renewal and expansion targets in a SaaS or technology sales environment.
  • Strong negotiation and objection-handling skills, Comfortable operating within guardrails and templates and navigating matrixed stakeholder environments.
  • Proficient with Salesforce (or similar CRM); familiarity with CPQ/CLM, DocuSign, and basic reporting/Excel.
  • Clear, concise communicator who can manage multiple renewals simultaneously and keep partners aligned.

This position will be located in Toronto, and offers the opportunity for a hybrid work environment at least 3 days a week in office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards
We offer a competitive, holistic rewards package that supports the well-being of our employees and their families.

The base pay range for this role is $90,000–$135,000 CAD. Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.

For more information, visit Nasdaq Benefits & Rewards Career Page.

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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