ACCOUNT COORDINATOR

5 days ago

Amherst, Canada Emmerson Packaging Full time

Emmerson Packaging is a third-generation family-owned company. We are an industry leader in flexible packaging solutions, and we love what we do We pride ourselves on meeting and exceeding the highest quality standards in everything we do, including adding talented people to our team This passion and pride have won us the distinction of being named one of Canada’s Best Managed companies for 15 years running. Our Values say it best: We enhance our lives by helping others succeedWe care about our clients, each other, and our communitiesWe are responsible for the outcome of our actionsWe strive to do the right thing, even if it costs usJOB SUMMARY:The Account Coordinator provides the customer with superior service and support through communication, correspondence, and prompt order and complaint processing. JOB TASKS:Processes production ordersInitiates shipping releasesInvestigates and processes customer complaints, forwards information through proper channelsLiaises with Graphics Department personnel in the development of artworkProvides Estimators with details required for price quotationsAssists with training of new Account CoordinatorsProvides backup and support to other Account Coordinators as requiredEnsures customer inventory requirements, press schedules, and samples are accessible as requiredCOMPETENCIESMust be proficient in the use of Microsoft Word and Excel software programsMust have strong time-management and organizational skills, able to multi-task effectivelyMust have excellent communication skills, both verbal and writtenMust have a demonstrated strong attention to detail and a commitment to accuracy, detail orientedMust have superior interpersonal skills (people skills)Must have demonstrated strong customer service skills; must be service-oriented REQUIRMENTS:Secondary school (High School) diploma, or equivalentThree (3) years’ experience in a customer service roleWhat's in it for YOU?Competitive wagesComprehensive health and dental benefitsDefined contribution pension planProfit Sharing programTraining and development supportOn site gym and cafeteriaBeing part of an awesome team 

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