Customer Experience Representative

1 week ago

Amherst, Canada Ultramar Full time

**Description**

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:
**Responsibilities**:

- Open and manage existing customer accounts by recording and maintaining account information
- Answers a high volume of customer calls and achieve Service Level of 85%
- Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
- Direct or escalate requests and unresolved issues to the designated resource
- Increase revenue through inside sales initiatives
- Perform customer verifications
- Perform credit verification using the Equifax credit tool
- Process credit card pre-authorizations and sales accurately
- Keep records of customer interactions and transactions through account comments
- Manage administration associated with customer accounts
- Communicate and coordinate with internal departments
- Other duties as assigned

**Requirements**:

- Great interpersonal skills (internal/external), with relentless customer focus
- Good communication and listening skills
- Knowledge of customer service principles and practices
- Good data entry / keyboard skills
- Knowledge of administration and clerical processes
- Attention to detail and accuracy
- Problem solving skills
- Multi-tasking/prioritizing skills
- Self-starter, with the ability to be flexible
- Stress tolerance
- Experience with training and onboarding at Parkland or previous (Training SME)

**Humble. Hungry. Smart.**Does this sound like you?**

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with

**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

**The Fine Print**:

  • Customer Service Representative

    24 minutes ago

    Amherst, Canada Circle K Full time

    Store : 213 So Albion St, Amherst, Nova Scotia B4H 3Y4Customer Service RepresentativeAs a Customer Service Representative, you will enjoy:  Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting temporary...

  • Customer Service Representative

    4 minutes ago

    Amherst, Nova Scotia, Canada IMP Group Full time

    Customer Service RepresentativeWith more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in the...

  • Customer Service Representative

    2 weeks ago

    Amherst, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...

  • Rmv Customer Service Representative, Seasonal

    3 days ago

    Amherst, Canada Government of Nova Scotia Full time

    **Competition #**: 43000 **Department**: Service Nova Scotia **Location**: AMHERST **Type of Employment**: Seasonal **Union Status**: NSGEU - NSPG **Closing Date**: 05-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to...

  • Customer Service Representative

    1 week ago

    Amherst, Canada Government of Nova Scotia Full time

    **Competition #**: 44288 **Department**: Service Nova Scotia **Location**: AMHERST **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 16-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is...

  • Customer Service Representative

    3 days ago

    Amherst, Canada Government of Nova Scotia Full time

    **Competition #**: 43308 **Department**: Service Nova Scotia **Location**: AMHERST **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 02-Jul-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to...

  • Customer Service Representative

    2 weeks ago

    Amherst, Canada Jiinx Grooming and Pet Services Ltd Full time

    **Job Overview** **Responsibilities**: - Assist customers with product information, order placement, and issue resolution - Perform data entry tasks accurately and efficiently - Communicate effectively with customers in a professional and courteous manner - Identify sales opportunities and upsell products or services when appropriate - Analyze customer...

  • Customer Service Representative

    4 days ago

    Amherst, Canada Government of Nova Scotia Full time

    **Competition #**: 44034 **Department**: Service Nova Scotia **Location**: AMHERST **Type of Employment**: Term **Union Status**: NSGEU - NSPG **Closing Date**: 20-Sep-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and...

  • Sales Representative

    2 weeks ago

    Amherst, Canada Eastern Powersports Limited Full time

    Eastern Powersports is a locally owned dealership representing Honda, Cub Cadet, Echo, and other trusted brands. We’re known for being friendly, down-to-earth, and customer focused. With growing demand, we’re adding a **Sales Representative**to our team. This is a great position for someone who enjoys helping customers, selling powersports equipment,...

  • Wireless Sales Representative

    2 days ago

    Amherst, Canada The Mobile Shop Full time

    Brand: The Mobile Shop Location: 312 - TMS RASS Amherst - 126 South Albion Street, Amherst, Nova Scotia - B4H 2Z3 **Join Our Team as a Wireless Sales Representative at The Mobile Shop!** **About The Mobile Shop**: At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the...