Current jobs related to Senior Technical Support Advisor - Montreal - LGI Healthcare Solutions Santé Inc.
-
Senior Technical Support Advisor
1 week ago
Montreal, Canada LGI Healthcare Solutions Full timeJoin to apply for the Senior Technical Support Advisor role at LGI Healthcare Solutions. Company Overview With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network, specializing in solutions for clinical, financial, material management, performance analysis, and workforce management, including payroll...
-
Senior IT Technical Advisor
1 week ago
Montreal, Canada Intact Full timeSenior IT Technical Advisor – Financial Application Support Join to apply for the Senior IT Technical Advisor – Financial Application Support role at Intact. About the Role We’re looking for a Senior IT Technical Advisor – Production support (financial applications) to join our growing team! As part of the D&A production support team, you will be...
-
Technical Advisor
2 days ago
Montreal, Quebec, Canada Solutions Petal Inc. Full timePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. Our commitment to fostering an exceptional workplace culture has...
-
Technical Advisor
1 day ago
Montreal, Canada Petal Full timePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.Our commitment to fostering an exceptional workplace culture has earned...
-
Senior IT Technical Advisor
1 week ago
Montreal, Canada Intact Financial Corporation Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
Senior IT Technical Advisor
1 day ago
Montreal, Canada Intact Financial Corporation Full timeAbout the roleWe’re looking for a Senior IT Technical Advisor - Production support (financial applications) to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team.What you'll do here:Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed...
-
Montreal, Canada Intact Full timeA leading insurance company is seeking a Senior IT Technical Advisor to provide production support for financial applications. You will manage incidents and change requests, assist in problem management, and maintain operational standards. Ideal candidates should have a degree in Networking or Technology, five years of relevant experience, and strong...
-
Senior IT Technical Advisor
1 week ago
Montreal, Canada Intact Financial Corporation Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
Senior IT Technical Advisor
1 week ago
Montreal, Canada Intact Financial Corporation Full timeAbout the role We’re looking for a Senior IT Technical Advisor - Production support (financial applications) to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team. What you’ll do here Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed...
-
Technical Advisor
24 hours ago
Montreal (administrative region), Canada PetalMD Full timePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. Our commitment to fostering an exceptional workplace culture has...
Senior Technical Support Advisor
3 weeks ago
Job DescriptionAre you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.What will your days be like at LGI Healthcare Solutions? At LGI Healthcare Solutions, we value delivering superior customer service and are committed to the successful operation of our IT systems. We are looking for a qualified Senior Technical Support Advisor to assist our clients with questions and issues related to IT systems, hardware, and software. In this role, you will work from our downtown Montréal office and occasionally remotely with clients, guiding them through system setup and troubleshooting while aiming to resolve issues efficiently. If you are an excellent problem solver with outstanding communication and customer service skills, we would love to meet youHow will your contributions be showcased?Provide fast and effective assistance with IT systems.Guide clients remotely through system setup, troubleshooting, and maintenance.Listen carefully to clients’ questions and concerns and offer optimal solutions.Prioritize customer satisfaction in all communications, escalating unresolved issues to senior staff.Produce technical documentation for recurring issues entered into the ticketing system.Configure multiple workstations in preparation for upgrades.Represent LGI Healthcare Solutions with professionalism and integrity while helping advance our corporate mission.QualificationsWhat you will bring to LGI Healthcare Solutions to succeed in the role:5 to 7 years of experience in IT support and customer serviceStrong troubleshooting and analytical skillsExcellent customer service abilitiesAbility to break down technological processes and provide clear, step-by-step instructionsPatient and friendly demeanor with strong listening skillsGood organizational sense and autonomyCommitment to delivering exceptional customer serviceDesire to learn new technologies and systemsFamiliarity with various platforms: Microsoft: Exchange, SharePoint, Teams, Azure, Intune, Active Directory, Windows, Microsoft 365, AutoPilot, ChatGPTFamiliarity with MacOS / iOS will be considered an assetFamiliarity with Jira Helpdesk / Confluence will be considered an assetThis position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.Additional InformationHere are the many benefits to ensure your personal and professional well-being as well as financial health: Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance Group insurance plan and group RRSP with employer participation in effect from day one Minimum of 3 weeks vacation + 5 days personal leave per year Access to a telemedicine service and a complete assistance program for all employees and their family Access to a leading e-learning platform and hours allocated for training and professional developmentMore than 40 years of expertise in the health IT field opens the door to many career opportunities Projects integrating Agile methodology Employee discount program An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions. Apply now
