Senior Technical Support Advisor
1 day ago
Join to apply for the Senior Technical Support Advisor role at LGI Healthcare Solutions. Company Overview With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network, specializing in solutions for clinical, financial, material management, performance analysis, and workforce management, including payroll management. Innovation is at the heart of our activities, and we partner with customers to solve crucial issues and ensure the well‑being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients. We value diversity and equal access to employment for all. If you require specific assistance during the recruitment and integration process, let us know. We will accommodate you while respecting the confidentiality of your personal information. Job Summary Are you ready to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? Work from our downtown Montréal office and occasionally remotely with clients, guiding them through system setup and troubleshooting. If you are an excellent problem solver with outstanding communication and customer service skills, we would love to meet you Responsibilities Provide fast and effective assistance with IT systems. Guide clients remotely through system setup, troubleshooting, and maintenance. Listen carefully to clients’ questions and concerns and offer optimal solutions. Prioritize customer satisfaction in all communications, escalating unresolved issues to senior staff. Produce technical documentation for recurring issues in the ticketing system. Configure multiple workstations for upgrades. Represent LGI Healthcare Solutions with professionalism and integrity. Qualifications 5 to 7 years of experience in IT support and customer service. Strong troubleshooting and analytical skills. Excellent customer service abilities. Ability to break down technological processes and provide clear, step‑by‑step instructions. Patient and friendly demeanor with strong listening skills. Good organizational sense and autonomy. Commitment to delivering exceptional customer service. Desire to learn new technologies and systems. Familiarity with Microsoft platforms: Exchange, SharePoint, Teams, Azure, Intune, Active Directory, Windows, Microsoft 365, AutoPilot, ChatGPT. Familiarity with macOS/iOS considered an asset. Familiarity with Jira Helpdesk/Confluence considered an asset. Position is bilingual – French and English – for documentation and communication. Benefits Remote, in‑office, or hybrid work with flexible hours. Group insurance plan and group RRSP with employer participation from day one. Minimum of 3 weeks vacation + 5 days personal leave per year. Access to telemedicine service and a comprehensive assistance program. Access to a leading e‑learning platform and allocated training hours. Career opportunities with over 40 years of expertise in health IT. Projects integrating Agile methodology. Employee discount program. Culture rooted in courage, determination, excellence, and collaboration. Additional Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology. Industries: Software Development. If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions. Apply now #J-18808-Ljbffr
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Senior IT Technical Advisor
1 day ago
Montreal, Canada Intact Full timeSenior IT Technical Advisor – Financial Application Support Join to apply for the Senior IT Technical Advisor – Financial Application Support role at Intact. About the Role We’re looking for a Senior IT Technical Advisor – Production support (financial applications) to join our growing team! As part of the D&A production support team, you will be...
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Senior Technical Support Advisor
2 weeks ago
Montreal, Canada LGI Healthcare Solutions Santé Inc. Full timeJob DescriptionAre you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.What will your days be like at...
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Senior Technical Support Advisor
2 weeks ago
Montreal, Quebec, Canada LGI Healthcare Solutions Santé Inc. Full timeCompany Description With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities, and we...
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Senior Technical Support Advisor
2 weeks ago
Montreal, Quebec, Canada LGI healtcare solutions Full timeCompany DescriptionWith 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities, and we...
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Senior IT Technical Advisor
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Senior IT Technical Advisor
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Montreal, Canada Intact Financial Corporation Full timeAbout the roleWe’re looking for a Senior IT Technical Advisor - Production support (financial applications) to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team.What you'll do here:Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed...
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Montreal, Canada Intact Full timeA leading insurance company is seeking a Senior IT Technical Advisor to provide production support for financial applications. You will manage incidents and change requests, assist in problem management, and maintain operational standards. Ideal candidates should have a degree in Networking or Technology, five years of relevant experience, and strong...
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Senior IT Technical Advisor
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Montreal, Canada Intact Financial Corporation Full timeAbout the role We’re looking for a Senior IT Technical Advisor - Production support (financial applications) to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team. What you’ll do here Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed...
