Service Desk

2 hours ago

Richmond, Canada CHC Helicopters Full time

Reach Beyond CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board At CHC, we pride ourselves on our values and culture: Simplicity: Finding the most efficient way in everything we do Agility: Moving quickly and decisively Collaboration: Working together with candor and transparency Innovation: Creating solutions and leading change Ownership: Working with passion and doing what needs to be done Role Summary TEMPORARY ROLE -- ONE YEAR The IT Global Service desk is a 5X24 front line support role for CHC and is responsible for all end user issues and request. The primary objective of this role is to intake, categorize and resolve or escalate end user issues and requests on a global level. Some expectation of hands on support requirements within region. Key Responsibilities Key Responsibilities: Provides primary IT support for all end user issues and requests Tier 1, 2 support, addresses and resolves technical issues with internal clients for computer software and hardware issues Resolves, L1.5 Application Functional issues using Knowledge base for all enterprise applications Properly categorize and document user issues Supports multi-channel intake process (Chat, Phone, Email, etc) Proper use of knowledge documentation to resolve user issues Helps identify issue trends and escalates to management Initiates and facilitates Major Incident Management process for critical business impact issues Provisions system access request issues as defined by Cyber-Security team Assists with End Point asset inventory management Assists with End Point OS and security updates as defined by management Follows all IT principles when supporting end users Works closely with all other IT departments to support CHC mission Participate in Global and Local IT projects as directed by the IT Manager Other duties as directed by the IT Manager Qualifications, Skills & Attributes Requirements: Reasonable and working understanding of ServiceNow’s Core ITSM modules: Incident, Knowledge, Change Strong organizational, analytical and problem solving skills, Solid communication skills, both written and interpersonal, Extreme focus on client satisfaction through resourcefulness and having excellent customer-focused mindset, Very strong knowledge of PC operating systems, specifically Windows Suite, Microsoft Teams, and relevant applications – MS Office, Adobe Acrobat, etc., An understanding of data communications with respect to local and international area networks, A working knowledge of TCP/IP, Active Directory, DNS and DHCP, Ability to learn, understand, and apply new technologies as well as to effectively prioritize, schedule and execute tasks in a high-pressure environment, Minimal international travel, Shift work and Overtime may be required.

  • Service Desk Analyst

    2 weeks ago

    Richmond, Canada Heli-One Full time

    Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...

  • Service Desk

    4 days ago

    Richmond, Canada Heli-One Full time

    Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...

  • Service Desk IT Lead/manager

    3 days ago

    Richmond, Canada Synapsis Full time

    **Overview** **Responsibilities** **Team Management**: Manage, coach and Supervise the IT team, including setting work priorities, contributing to mentoring and performance evaluations to ensure effective and efficient service delivery. **Customer Satisfaction**:Act as the “face of IT” to clients, providing a professional, courteous and responsive...

  • Front Desk Receptionist

    1 week ago

    Richmond, British Columbia, Canada J Pilates Studio Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth operations at the front desk.Duties- Greet and welcome visitors in a professional and friendly manner- Answer and...

  • Front Desk Supervisor

    2 weeks ago

    Richmond Hill, Canada White Dolphin Swimming Club Full time

    **About Us**: WD SWIM is a growing and passionate swim school dedicated to helping children and adults build confidence and develop strong swimming skills in a safe, supportive environment. We believe in excellence in both instruction and customer service, and we’re looking for a dynamic **Front Desk Supervisor** to join our team and lead our front desk...

  • Order Desk

    2 weeks ago

    Richmond Hill, Canada Wallboard Trim & Tool Full time

    This position calls for accuracy and attention to detail to exceed our ‘Business-to-Business’ customer expectations regarding service and order fulfillment. We strive to ensure the perfect order - right product, right quantities, on time with professional support. **KEY RESPONSIBILITIES**: **Order Management**: - Ensure data accuracy with little to no...

  • Front Desk Receptionist

    2 weeks ago

    Richmond, Canada Midland Appliance Full time

    Receptionist required for a dynamic, busy Richmond Appliance company. The Opportunity Note that interviews and Training will be held in Richmond, B.C. **Key Responsibilities and Functions** - Greeting and assisting visitors to our showroom, and offering lattés, coffee or tea. - Overseeing the phone and front desk, and directing visitors/sales calls to...

  • Front Desk Receptionist

    2 weeks ago

    Richmond, Canada Coast Dental Hygiene Full time

    **Job Summary** **Hours: Part Time** **Flexible between 10:00AM - 7:00PM Monday - Saturday** **Responsibilities** - Greet and assist visitors in a courteous and professional manner. - Manage incoming calls with exceptional phone etiquette, directing calls as necessary. - Handle invoices and scheduling returning clients. - Maintain an organized reception...

  • Front Desk Supervisor

    2 weeks ago

    Richmond Hill, Canada White Dolphin Swimming Club Full time

    **Position Overview**: We are looking for a dedicated and organized **Front Desk Supervisor** to lead our front desk team. This is a key role responsible for ensuring smooth daily operations, delivering outstanding customer service, and supporting the overall success of our swim school. **Key Responsibilities**: - Supervise, train, and support front desk...

  • Front Desk Recptionist

    6 days ago

    Richmond, Canada Belvedere Club Full time

    **Job Overview** **Responsibilities** - Greet and assist visitors in a friendly and professional manner. - Manage incoming phone calls, ensuring proper phone etiquette is maintained. - Perform data entry tasks accurately and efficiently. - Maintain organized front desk operations, including managing appointment schedules. - Handle customer inquiries and...