Team Time Operator

2 weeks ago

Calgary, Canada Paladin Security Full time

Team Time OperatorThe Team Time Operator plays a critical role in maintaining the safety and well-being of frontline lone workers. This position is responsible for monitoring periodic safety checks, identifying missed or overdue check-ins, and ensuring immediate follow-up to confirm worker welfare. Accuracy, quick decision-making, and effective communication are essential to success in this role.This Role is Full-time - Hours: 1900 - 0700 Key Responsibilities:- Monitor and Follow Up on Missed Safety Checks- Review all periodic safety check-ins and promptly initiate follow-up when a check is missed or overdue.- Escalate Unresolved Safety Concerns and Ensure all necessary escalation steps are taken if a worker cannot be reached or if a safety check cannot be cleared.- Accurately input all escalation details, follow-up actions, and outcomes into the dispatch application.- Close Escalations After Verification; Confirm the worker’s welfare and properly close the case following company protocols.- Respond to Internal and External Communications. Manage emails and inquiries in a timely and professional manner to support smooth operational flow.- Support Safety Education; Provide feedback or clarification to frontline workers to help improve completion and accuracy of safety check-ins.- All other duties as assigned Qualifications & Requirements:- High School Diploma or equivalent required- Post-secondary education in Business Administration, Criminal Justice, Health & Safety, or a related field preferred- Strong attention to detail with the ability to identify and respond to urgent situations- Excellent verbal and written communication skills- Comfortable using dispatch or tracking software- Ability to multitask and remain calm under pressure- Strong problem-solving skills and sound judgment- Legally authorized to work in Canada Paladin Security: Making the World a Safer and Friendlier Place because we CARE The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

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