Recruitment & Admissions Associate, UofGH - FT Support

What you will do: Under the general direction of the Associate Registrar, Admissions and International, the Recruitment and Admissions Associate is accountable for the processing of all application related documents for applications including transcripts, Student Profile Forms, student deferral applications, English proficiency results, fulfillment of all domestic/international high school and transfer applicants offer conditions, and other documentation submitted in support of applicants, with accuracy, efficiency and discretion. Equally, the position is charged with initiating and/or coordinating the flow of correspondence from Admission Services to applicants regarding applications for admission to the University. This includes but is not limited to: acknowledgment emails, requests for further information, offers of admission, Program Transfer and Readmission Committee results, etc.In addition, the individual will input financial information in Banner, Chrome River and other programs for the Admission Services and Student Recruitment department by inputting vendor invoices, creating requisitions, standing orders and tracking vendor payment.Document Coordination and CommunicationAccountable for ensuring accurate and seamless processing and movement of all applications including high school, and university and college transfers. The incumbent will also support the processing of program transfers, applications for readmissions and visiting students/letters of permission (LOPs)This position also coordinates the processing of all application-related documents for applications including transcripts (digital and physical), English Proficiency results, support letters, test results, course outlines and various other supporting documentation. Each document is required to be noted in Colleague and scanned onto Image Now, the digital document management system. The individual is required to review the file to ensure there is substantial data and information present to forward the file along for adjudication.Extraction of application data via Colleague distributions list and in a timely manner, loading the applications information onto the student record in Colleague. This data is reflected on the student’s WebAdvisor account that is the foundation of the students and institution application and admission experience.Pending the admission status of each applicant, the incumbent will be responsible for issuing communication to the student (letter/emails via Colleague) and the execution of decision files. Communications: amending applications, portfolio requirements, international offer packages, offer decisions for readmission/visiting applications etc.The incumbent will coordinate with the Application Processing Coordinator to ensure communications are sent daily and OUAC transcripts are received and attached to applicant files during absences taken by either party .The individual will use their judgement if the application has adequate documentation to forward the file for an admission decision to be madeResponsible for the admissions account and ensures questions are answered in a timely manner. Seek support as needed during peak periods of the cycle.Accuracy and attention to detail is key as the data being transmitted has a direct link to the admission outcome.Acting as a front-line functional resource for investigating or trouble-shooting applicant.Attention to detail, accuracy, ensuring confidentiality and time sensitivity in managing data is key in the admissions process.The incumbent must be able to work well in a fast-paced, high-pressure, deadline –driven environment with close attention to detail and accuracy, and strict adherence to University policies and procedures.Responsible for new student residence list to validate offers of admission for Humber Residence office to use in their decision making process.Student Recruitment SupportProvides information about the University of Guelph-Humber, academic programs, admission policies, the application process, financial and campus services, as well as important timelines via email, chat, phone and in-person inquiries.Assists with special projects, prospect data entry, high school liaison visit bookings, the daily administration of campus tours and functional direction of work-study students involved in data entry, direct mailing, calling campaigns and campus tours. Greets guests to the Centre for Future Students and Admission Service offices, assists with their inquiries and directs them appropriatelySupports and participates in all recruitment events and special programming.Occasional evening and weekend work is required.Performs other duties as assignedFinancial ProcessingOffers administrative support for office finances by processing vendor invoices, creating requisitions, standing orders tracking vendor payment through Banner, as well as coordinating mailings and shipmentsOrganize invoices for record keeping purposesTrouble shoots financial issues with vendor, financial services and staffQualificationsWhat you bring to the role: Education: 4-year degree in a post-secondary degree Communications, Marketing, Public Relations Advising/Counselling or Customer Service Experience and Skills: Two years of practical work experience, preferably in a front-line busy customer service, registration or recruitment environment. Understanding of university system and admissions processes. Excellent written and verbal communication skills. Excellent interpersonal, listening and customer relations skills. Proficient in Windows, MS Office applications/word processing software. Excellent telephone and communications skills (able to relate professionally and respectfully to a wide cross-section of people representing diverse backgrounds). Demonstrated organizational skills and the ability to handle multiple tasks and interruptions. Self-motivated, independent and able to prioritize work with minimal supervision. What’s in it for you? An opportunity to have an impact with a post-secondary institution, poised to do great things. Diverse, hard-working, committed team of people who care about each other. Tools and technology that will allow you to succeed at your job. Amazing perks Highly supportive work culture At the University we don’t just accept difference — we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Guelph-Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Guelph-Humber We thank you for your interest in working with the University of Guelph-Humber. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.