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Vaughan, Canada Miele AG Full timeA leading home appliance company is seeking a skilled Service Technician to provide exceptional consumer interaction and manage appliance challenges. The role requires at least 2 years of service experience, strong troubleshooting abilities, and effective communication skills. The technician will be responsible for maintaining relationships with customers...
Service Technician
17 hours ago
Appliance Service TechnicianShift: Day Shift with the opportunity for overtime in the evenings and on the weekendsLocation: ON EastReporting to: Regional Service Manager“Make your career an amazing journey” with Miele CanadaSince 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees. Why Join MieleGreat job growth and training opportunities 3 weeks vacation100% Company Paid Benefit Plan, Life Insurance, Disability and Health Spending Account DPSP pension – Company contributes 6% of salary – no employee matching required Tuition reimbursement program, Employee discounts on products Great working conditions and other incentives to attract and retain great talent like youJob Description/Responsibilities:Provide positive consumer interaction at the highest levelThe individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)Provide feedback to the RSM and potentially inform fellow Service Technicians on…Findings after attending site to resolve appliance challengesBased on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspectiveMaintain relationships with 3rdPartiesSupport as required from a technical perspectiveDaily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challengesBe available on short notice during the business day to support as requiredHave a strong technical understanding of computers in order to navigate all of Miele’s systemsTSD, ETD, Mobile Client, etc.High Level of efficiency and effectiveness in required processes.Support the regional business as required when the RSM is absentExisting service job capacity/volume may change or vary based on Region and overall demand serviceMaintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.Skills:Appliance repair experience at the highest level in your field Experience in customer service/administrative capacitiesMinimum of 2 years of service experience at Miele or appliance serve and repairStrong command of and effective communication and escalation resolutionAbility to make decisions that are in the best interest of the brand and the consumer experienceTroubleshooting and communication skills with peersThe salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
