Service Technician

2 days ago

Vaughan, Canada Miele Australia Pty Full time

Service Technician page is loaded## Service Technicianremote type: Remotelocations: Vaughantime type: Full timeposted on: Posted 3 Days Agojob requisition id: R1733**Your Responsibilities*** Provide positive consumer interaction at the highest level 1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)* Provide feedback to the RSM and potentially inform fellow Service Technicians on… 1. Findings after attending site to resolve appliance challenges 2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective* Maintain relationships with 3rd Parties 1. Support as required from a technical perspective* Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges 1. Be available on short notice during the business day to support as required* Have a strong technical understanding of computers in order to navigate all of Miele’s systems 1. TSD, ETD, Mobile Client, etc. 2. High Level of efficiency and effectiveness in required processes.* Support the regional business as required when the RSM is absent* Existing service job capacity/volume may change or vary based on Region and overall demand service* Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.**What we are looking for*** Experience in customer service/administrative capacities* Minimum of 2 years of service experience or appliance serve and repair* Strong command of and effective communication and escalation resolution* Ability to make decisions that are in the best interest of the brand and the consumer experience* Troubleshooting and communication skills with peersThe salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.
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