Contact Centre Team Lead
9 hours ago
Are you an experienced call centre professional who enjoys leading teams and driving performance?If so, we think you belong here at Connect Hearing as a Contact Centre Team Lead What you will do The Contact Centre Team Lead supports the day-to-day leadership and operational performance of a team of contact centre agents. This role focuses on coaching, real-time call centre support, and ensuring efficient call handling aligned with clinic operations. This is a remote, home-based role open to applicants across Canada. Responsibilities Lead, coach, and support contact centre agents to achieve daily and monthly performance targets Monitor inbound and outbound call queues to ensure service level expectations are met Provide real-time guidance, feedback, and escalation support to agents Support onboarding, training reinforcement, and ongoing development of team members Monitor individual and team performance metrics including productivity, adherence, and quality Assist with outbound calling campaigns and ensure agents are aligned with current priorities Support call routing and queue adjustments based on call volume and clinic needs Communicate operational updates and changes to ensure accurate customer handling Act as a point of contact for workflow issues, system questions, and operational escalations Collaborate with leadership and operations teams to support contact centre objectives Qualifications 2+ years of call centre or contact centre experience(required) Previous experience as a Team Lead, Senior Agent, or Supervisor preferred Experience working with inbound, outbound, or blended call environments Strong communication, coaching, and organizational skills Ability to manage competing priorities in a fast-paced environment Combination of education and experience may be considered Requirements Remote/home office environment Ability to work with call centre systems, CRM platforms, and reporting tools Schedule flexibility to support operational needs Ability to communicate effectively with team members and internal partners What you get in return: Competitive Salary and attractive incentives Company issued laptop and office equipment Full benefits package on Day 1 Monday – Friday working hours (9am-5pm local time) Professional development programs Career growth and development opportunities Who we are Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We’re passionate about making a difference in the lives of our clients and transforming hearing health. We offer a competitive compensation package, professional development opportunities, and a supportive workplace. #LI-KV1#ConnectHearingCanada
-
Contact Centre Team Lead
1 day ago
Vancouver, British Columbia, Canada Sonova AG Full timeAre you an experienced call centre professional who enjoys leading teams and driving performance?If so, we think you belong here at Connect Hearing as a Contact Centre Team LeadWhat you will doThe Contact Centre Team Lead supports the day-to-day leadership and operational performance of a team of contact centre agents. This role focuses on coaching,...
-
Director - B2C Contact Centre
1 week ago
Vancouver, Canada Innivec Full timeWe are a forward-thinking company that prioritizes innovation, diversity, and a positive workplace culture. As we continue to expand our operations in Canada, we're seeking a dynamic and experienced Director, B2C Contact Centre. This role is pivotal in shaping our organizational environment, ensuring our teams are engaged, diverse, and aligned with our core...
-
Vancouver, Canada Aritzia Full time**THE TEAM** The mission of the Concierge Workforce Management Department is to ensure the right people with the right skills are in the right place at the right time to optimize the Concierge business. **THE OPPORTUNITY** Aritzia is growing and our Concierge Workforce Management team is growing with it. This is a unique opportunity to be part of the team...
-
Vancouver, Canada Aritzia Full timeConcierge - Senior Manager/Manager (Contact Centre) Join to apply for the Concierge - Senior Manager/Manager (Contact Centre) role at Aritzia . This role offers a base salary range of CA$80,000.00/yr - CA$120,000.00/yr . Your actual pay will be based on your skills and experience; discuss details with your recruiter. Base Pay Range CA$80,000.00/yr –...
-
Contact Centre Agent
2 days ago
Vancouver, Canada Window Covering and Closet Installer Full timeWe are currently seeking a dedicated and customer-focused Contact Centre Agent to join our team on a part-time basis. As a Contact Centre Agent, you will play a vital role in providing exceptional customer service and support to our valued customers. **Responsibilities**: - Assist customers with product information, pricing, order status, and other...
-
Vancouver, Canada Aritzia Full timeConcierge - Senior Manager/Manager, Concierge (Contact Centre) Management page is loaded## Concierge - Senior Manager/Manager, Concierge (Contact Centre) Managementlocations: Support Office (Vancouver): Distribution Centre (New Westminster)time type: Full timeposted on: Posted Yesterdayjob requisition id: R **THE TEAM**The mission of the Concierge Management...
-
Team Lead, Community Programs
2 days ago
Vancouver, Canada Pacifica Treatment Centre Full timeTitle: Community Programs, Team Lead Classification: Grid 41 Hourly Rate: $37.03 - $38.78 Location: Vancouver, BC (onsite) Work Schedule: Full-time, 37.5 hours per week. Days and times of work flexible, to be determined by mutual agreement with Employer Start Date: As soon as possible Reports to: Manager of Programs Number of Vacancies: 1 Pacifica...
-
Flight Centre
7 days ago
Vancouver, British Columbia, Canada Flight Centre Careers Full timeData Engineer IFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United...
-
Flight Centre
4 hours ago
Vancouver, British Columbia, Canada Flight Centre Careers Full timeProduct Manager II – Internal AnalyticsFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom,...
-
Flight Centre
7 days ago
Vancouver, British Columbia, Canada Flight Centre Careers Full timeData Engineer IFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United...
