Team Lead, Community Programs

Title: Community Programs, Team Lead

Classification: Grid 41

Hourly Rate: $37.03 - $38.78

Location: Vancouver, BC (onsite)

Work Schedule: Full-time, 37.5 hours per week. Days and times of work flexible, to be determined by mutual agreement with Employer

Start Date: As soon as possible

Reports to: Manager of Programs

Number of Vacancies: 1

Pacifica Treatment Centre

Pacifica Treatment Centre (Pacifica), founded in 1977, is an innovative charitable sector society that provides gender-inclusive in-residence treatment and community-based supportive recovery-focused services for individuals experiencing challenges associated with problematic substance use, in conjunction with concurrent mental health concerns and trauma.

Pacifica provides a comprehensive range of services designed to support personalized recovery goals, enhancing the quality of life and well-being for individuals. Our offerings include:

- Pre-engagement services and system navigation
- Orientation programs
- Primary treatment with a 27-bed in-residence facility
- A stabilization program featuring 8 in-residence beds
- Programs focusing on resiliency and trauma
- Integrative wellness initiatives
- Continuing care support
- Alumni services

At the core of our approach is an interdisciplinary team that employs a trauma-informed therapeutic community model. This approach empowers individuals to take charge of their recovery journey, fostering self-discovery, self-empowerment, and self-actualization. We achieve this through a combination of therapeutic counseling, educational initiatives, and supportive services, all aimed at strengthening not just the individuals but also their families and communities.

Our Philosophy

Pacifica respectfully acknowledges that we provide services in the unceded traditional and overlapping territories of the Coast Salish peoples, including the territories of the Skwxwú7mesh (Squamish), xʷməθkwəyəm (Musqueam), and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations and strive to do so with a collaborative spirit of reconciliation, respect and honour for the land, its peoples and their ancestors.

Pacifica embraces the values that support gender equity; anti-oppression; anti-homophobia/anti-transphobia; the elimination of stigma; sex-positivity; access for people with disabilities; anti-harassment and workplace violence; and anti-racism.

Overview:
The Team Lead is responsible for the coordination, delivery, and ongoing development of Pacifica’s Volunteer, Alumni, Continuing Care, and Integrative Wellness Programs. This includes overseeing group programming, supporting long-term recovery pathways, and providing leadership to a multidisciplinary team. The role ensures services are trauma-informed, culturally safe, and aligned with client needs across the full continuum of care.

Key Responsibilities:

- Oversee the planning, delivery, and ongoing evaluation of community-based and in-house group programs aligned with client needs and treatment goals including complimentary programming (AA, NA, social/recreational programming).
- Lead the design and facilitation of group sessions covering topics such as trauma, emotional regulation, self-care, mental health literacy, boundaries, and resilience.
- Provide operational oversight of the Volunteer Program, including onboarding, training, scheduling, and engagement, ensuring volunteers are meaningfully integrated into client care and community programming.
- Lead the delivery and expansion of Continuing Care and Alumni Programs, including support groups, post-treatment resources, and re-engagement strategies that promote long-term recovery such as our alumni retreat.
- Support the implementation of Integrative Wellness initiatives, including mind-body programming, expressive therapies, and community connections that foster healing and connection beyond primary treatment.
- Implement quality improvement initiatives in response to client feedback, best practices, and program outcomes.
- Provide leadership, mentorship, and clinical oversight to a multidisciplinary team, including group facilitators, peer support workers, volunteers, and interns.
- Support professional development and foster a collaborative, strengths-based team culture.
- Coordinate with case managers, clinical counsellors, medical staff, and administrative teams to support seamless client care.
- Foster a safe, inclusive, and non-judgmental group environment for all participants.
- Respond to client escalations or emotional distress during programming using trauma-informed de-escalation techniques.
- Track program outcomes, contribute to internal reporting and evaluation, and assist with documentation and administrative functions.
- Carry out other duties as required to support overall team and program operations.

Qualifications:

- Bachelor’s degree in Social Work, Psychology, Public Health, or a related field (Master’s degree preferred) or similar relevant experience.
- Minimum 3 years of experience in ad