Contact Centre Agent
2 days ago
We are currently seeking a dedicated and customer-focused Contact Centre Agent to join our team on a part-time basis. As a Contact Centre Agent, you will play a vital role in providing exceptional customer service and support to our valued customers.
**Responsibilities**:
- Assist customers with product information, pricing, order status, and other inquiries.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Resolve customer complaints and issues, escalating to the appropriate departments when necessary.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
- Adhere to established performance metrics and goals to meet and exceed customer service standards.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong customer service orientation and ability to empathize with customers.
- Previous experience in a customer service or call centre role is preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent.
We offer competitive compensation and a supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.
**Job Types**: Full-time, Part-time
**Salary**: $19.65-$22.65 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Work Location: In person
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