Security Dispatcher

Overview Job Skills / Requirements
*Position:*
Security Dispatch

*Site:*
Seneca Polytechnic - Newnham

*City:*
North York, ON

*Averaging Agreement*
: Overtime is ESA - Overtime after 44 hours

*Status:*
Full-Time

*Hours:*
8 Hours - Day/ Afternoon/ Swing and Night Rotation

*Week 1 - Days*
- Monday to Friday

*Week 2 - Nights*
- Sunday Monday to Thursday

*Week 3 - Swing*
- Sunday/ Monday/ Friday/ Saturday / / /

*Week 4 - Afternoons*
-Tuesday to Friday / Saturday

*Pay Rate:*
$ / an hour

*Internal Posting Date:*
January 8, 2026

*Internal Closing Date:*
January 15, 2026

*External Closing Date:*
January 22, 2026

*About Seneca Security*
At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

• Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
• Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

• 2+ years' experience in dispatch/security operations
• Security License, First Aid/CPR
• Post-secondary education, APCO Certificate preferred
• Leadership experience
• Superior organizational, analytical, and people skills

*Why choose Paladin?*

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today—daily pay available

Certification Requirements (All)

Use of Force in Class Training

Management of Aggressive Behaviour (MOAB)

Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we
CARE

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays