Admissions Associate

Job Title Admissions Associate Job Description Permanent Full-Time Position8:30am to 4:30pm / Monday to Friday (Telecommuting Options Available)Pay Grade F ($55,528 to $59,404 per annum) ABOUT EMILY CARR UNIVERSITY OF ART + DESIGNSituated on unceded, traditional and ancestral xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səl̓ilw̓ətaʔɬ (Tsleil-Waututh) territories in Vancouver, Canada, Emily Carr University of Art + Design (ECU) is where creativity meets practice. Ranked among the world’s top 30 universities for art and design (QS 2024), ECU is recognized globally for its hands-on, practice-based teaching and learning environment that equips students to experiment, take risks and drive innovation. Since 1925, ECU has championed bold ideas and emerging talent through a close-knit, studio-intensive setting that connects students with award-winning faculty, cutting-edge facilities, and real-world opportunities. Today, ECU serves more than 2,400 undergraduate and graduate students, along with thousands more through continuing studies, contributing to Canada’s cultural and creative sectors and shaping the future of art, media, design and research.As we mark our centennial in 2025, ECU continues to ask what art and design can make possible.100 years in the making, we are shaping what comes next. ABOUT THE ROLEThe Admissions Associate liaises with applicants through the prospect, application, and admission process to provide information and ensure timely and accurate communication. The Admissions Associate works collaboratively as part of a team with other Student Services staff within an integrated (one-stop) service model and acts as a first point of contact for all prospective and continuing students seeking admission and registration information. The Admissions Associate plans and organizes student tours and information sessions, recommends the hiring of student monitors for tour guide and other Student Services activities, and assists with recruitment activities on and off campus as required. This role provides direct administrative and clerical support to the Admission and Recruitment area and is responsible for the receipt and processing of admission documents and organization of applicants’ files. The Admissions Associate works with the Admissions team to analyse complex administrative functions, compile data and information, evaluate findings, formulate solutions, and present innovative and creative recommendations seeking to streamline or improve operations.BENEFITS OF JOINING THE EMILY CARR COMMUNITY Enrollment in a comprehensive benefits package, including Dental Coverage, Extended Health, Disability Coverage and Life Insurance. Membership in the Municipal Pension Plan. Access to personalized telecommuting options.  Competitive vacation and Professional Development benefits. TYPICAL DUTIESThe Admissions Associate works collaboratively as part of a team with other Student Services staff within an integrated (one-stop) service model and acts as a first point of contact for all prospective and continuing students seeking admission and registration information.  Provides administrative and clerical support to all functions of the University’s Admissions, Recruitment, and Continuing Studies programming. Liaises with EducationPlannerBC and downloads, updates, and maintains applications for all programming as required on the Student Information System (SIS).  Monitors and downloads the electronic submission of transcripts and English language proficiency test scores through the Electronic Data Interchange websites, including IELTS, TOEFL, IB, PARCHMENT Docufide and others as they come on stream.  Enters admission decisions and merges communication plan documents for all programs on the Student Information System (SIS).  Provides specific information to students in person, over the telephone, and through email regarding eligibility, admission policies and procedures and decisions, and portfolio requirements for all programs. Provides general information about Financial Aid + Awards opportunities for all programs. Responsible for communicating general information for all Student Services and Continuing Education functions to student, staff, faculty, and the public. Maintains and implements the Communication Management Document System for Prospect and Applicant in the Student Information System (SIS). Manages and updates the letter and email templates used throughout the application and admission cycle within the Student Information System (SIS). Processes the conversion of new students’ application files to official student records and the archiving of unregistered applicant files.  Organizes the shipping and receiving of recruitment materials.  Assists with the organization of portfolio reviews through SlideRoom for all programs as required. Recommends and coordinates student monitors for University tours and other Student Services activities.  Responsible for maintaining files, records, and reports for the department.  Assists with recruitment events on and off campus as required.  Occasionally expected to adjust work schedule during peak admission/registration periods.  Performs other related duties as required. Required Qualifications Two years’ experience in a busy customer service, registration, or recruitment environment.  Or an equivalent combination of education and experience. Excellent written and verbal communication skills.  Excellent interpersonal, listening, problem solving, and customer relations skills.  Proficient in Microsoft Office and Student Information Systems. Ability to work effectively under pressure and in an open office area.  Some physical ability is required for the shipping and receiving of recruitment materials.  Ability to establish effective working relationships with students, staff, faculty, and the public. Preferred Qualifications Additional Information Emily Carr University especially invites those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized. These include women, persons with diverse gender expressions and identities, persons of all sexual orientations, racialized persons, persons with disabilities, and First Nations, Metis, Inuit and Indigenous persons. All qualified people are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.