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ServiceNow Business Systems Analyst

1 hour ago

Toronto, Canada Astra North Infoteck Inc. Full time

Job DescriptionRole Description – ServiceNow Business System Analyst (SNOW BSA) • ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers | Business Users | regionally & globally• Coordinate communication between various departments to ensure awareness and approval for releases | enhancement | defects and any other changes that impact in ServiceNow• Expertise working in ServiceNow integrations like eBonding | Autocut etc.; experience with APIs and data mapping rules• Ensure it remains consistent with the ITSM strategy | SDLC process and ensure coordination with all other IT processes• Assist and manage communications with the team (Offshore and Onsite) | as well as stakeholders and business and IT management• Assist with implementing and facilitating change management within assigned projects• Define IT Services and develop processes to manage | protect and measure the ServiceNow service• Unit testing business solutions based on business requirements• Involve Subject Matter Expert (SME) guidance of ServiceNow to technical | process | and business groups• Participate in technical workshops with clients | multiple cross vendors | stakeholders to finalize design solutions• Support the release manager for execution of the master implementation plan per standard implementation methodologies• Provide cost-effective and timely on-boarding for clients | users to ITSM systems• Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments• Provide input on processes | procedures | or new approaches• Work across various developers to ensure the best solution is implemented and timely implementation is achieved• Work across various testers to ensure all test cases are covered and quality delivery is achieved• Assist with process definition and documentation________________________________________Role and Responsibilities – BSA• Confer with clients | users to identify | analyze and document requirements• Analyze information business systems to identify OFI• Create stories and write detailed acceptance criteria• Create data mapping documents for integrations and perform status reporting• Provide advice on information systems strategy | policy | management | security and service delivery• Conduct business and technical studies to design | develop | integrate and implement information systems business solutions• Perform unit testing and drive UAT________________________________________Mandatory Must-Have Skills and Experience• Good knowledge in ServiceNow & CMDB Discovery• Good communication and writing skills• Well-versed with documentation (MS Office Suite)• Well-versed with Agile methodology• ITSMRequirementsExperience (Years): 8-10