Consultant, ServiceNow Business Systems Analyst

Consultant, ServiceNow Business Systems Analyst Join to apply for the Consultant, ServiceNow Business Systems Analyst role at CIBC We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As a Consultant, ServiceNow Business Systems Analyst in the Technology Operations team at CIBC, you will bridge business needs and technology solutions for the aforementioned modules. You will lead the intake and analysis of asset management requests, facilitate requirements gathering, and maintain clear documentation. Collaborating with stakeholders, solution architects, and developers, you will design and implement solutions that align with organizational objectives and maximize the efficiency of ServiceNow internal processes. You will translate requirements into Agile user stories, support prioritization and delivery, and ensure solutions meet CIBC’s performance and security standards. You will oversee testing, demos, release coordination, and knowledge transfer, including bilingual documentation. Post-release, you will support business trials, incident management, and ongoing process optimization, while championing best practices and compliance with Agile and enterprise frameworks. If you are a strategic thinker with a passion for driving transformative change in strategies, we encourage you to apply for this exciting opportunity and be a key player in shaping the future of ServiceNow processes at CIBC. How You’ll Succeed Requirements Analysis & Stakeholder Collaboration – Work closely with IT Asset Management stakeholders, data owners, and technology partners to understand business needs, document functional requirements, and ensure shared understanding across teams. ServiceNow IT Asset Management Knowledge – Apply hands‑on knowledge of ServiceNow IT Asset Management capabilities, including Software Asset Management (SAM / SAM Pro) and Hardware Asset Management (HAM / HAM Pro). Agile Delivery & Story Development – Support Agile delivery teams by translating requirements into clear user stories and acceptance criteria. Delivery Coordination & Enablement – Collaborate with Product Owners and delivery partners to support sequencing, dependency awareness, and readiness for implementation. Data, Compliance & Governance Awareness – Support solutions that meet enterprise performance, security, audit, and compliance expectations. Continuous Improvement & Collaboration – Contribute to ongoing optimization of ServiceNow processes and capabilities by sharing insights and promoting best practices. Who You Are You have 3+ years of experience as a Business Systems Analyst supporting ServiceNow solutions, with direct exposure to IT Asset Management (SAM & HAM). You have worked within Agile delivery environments and are familiar with translating requirements into user stories. You bring a strong understanding of ServiceNow platform concepts, asset lifecycles, and data relationships. You are goal‑oriented, motivated by achieving results, and thrive in a matrixed enterprise environment. You communicate detailed information effectively and act like an owner, taking initiative to deliver results. Values matter – you align with trust, teamwork, and accountability. What CIBC Offers Competitive salary, incentive pay, banking benefits, and a benefits program. Defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers social recognition. Opportunities to grow with support from leadership and initiatives like Purpose Day. Subject to plan and program terms and conditions. What You Need To Know Inclusive environment – we value diversity and provide an accessible candidate experience. Clear hiring process – roles posted are actively recruiting unless stated otherwise. Legal eligibility to work in the specified location and a valid work or study permit if required. Assessment and skills tests may be requested. We use AI tools during recruitment to better understand your fit for the role. Job Location Toronto – 81 Bay, 14th Floor Employment Type Regular – Full‑time Weekly Hours 37.5 hours Skills Agile Methodology, Analytical Thinking, Asset Management, Business Requirements, Business Systems Analysis, IT Asset Management, IT Process Improvement, Process Documentation, Service Delivery, ServiceNow Hardware Asset Management, ServiceNow Software Asset Management, Solutions Design, System Applications, Technical Knowledge Seniority Level Mid‑Senior level Industry Banking Job Function Information Technology #J-18808-Ljbffr