Service Manager

Service ManagerJob Type: Full Time, Permanent PositionWork Schedule: 9:00am-5:00pm PST (Monday - Friday); Option to work overtime and weekendsLocation: Vancouver IslandThe Big Picture: Grow With A Growing CompanyInsight Pest Solutions is the fastest growing residential home service company in Canada.With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities. As a Pest Control Service Manager, you are an integral part of building and maintaining client relationships. Whether it is through identifying pest issues and infestations or recommending solutions, your expertise and professionalism provide the client with comfort, trust, and confidence. In this role, you will also have the opportunity to lead branch office policies and procedures, such as establishing quality control protocols.Insight offers homeowners a pest prevention and home maintenance package that will remove and prevent mosquitoes, ants, wasps, ticks, spiders, and mice from entering homes through a seasonal maintenance program. To meet the needs of our clients, we are constantly seeking and challenging new ways that redefine service delivery and expectations.Position Summary - Responsibilities:Leading two teams of Technicians based in Victoria and NanaimoHosting well structured and efficient Team meetings both in-person and virtuallyOnboarding and Training new TechniciansReceiving and managing stock, inventory, mail, and other packagesProviding interior and exterior inspections for residential customers for overflow routesIdentifying pests, entry points, and infestations for overflow routesCustomer Service; answering all customer inquiries in a professional manner and recommend appropriate solutions to resolve customer concernsOn an as needed basis, you will be required travel to assist with oversight and trainingPhysical Demands:Must have the ability to lift and carry up to 30+ pounds of equipmentMust be able to access and be comfortable with working in a variety of conditions, such as confined spaces (i.e crawl spaces), damp and/or dusty locationsMust be able to physically perform essential duties, such as walking, crouching, balancing, and reachingMinimum Qualifications - What will make you successful:Strong Leadership skills with an extensive history of Residential Pest ManagementSelf-motivated and able to work with little supervisionReliable and able to communicate with Regional Managers and other co-workersSomeone who takes pride in their workSomeone who possesses strong interpersonal skills; able to build on existing and new customer relationshipsSomeone who is a quick thinker and enjoys problem-solvingMust possess a valid BC Structural Pesticide Applicator LicenseClass 5 Drivers License and a clean driving recordClean Criminal RecordMust be 21 years of age or older to operate a company vehicleThe Perks - What’s in it for youCompetitive SalaryBenefits: dental, vision, medical, life insurance, etc.Team performance-based bonus structure coming in 2026Company vehicle and gas cardFlexible work scheduleNo cockroaches, bed bugs, or ladderConsistent daily route schedules with short drive times between locationsFull-time employment (40 hours/week) with the opportunity for overtime. Plus, no “on-call” work.Commission on new business and bonuses on work completedOpportunities for growth within the company - we love to promote withinPositive, engaging, and energetic company culture with team-centered initiatives and individualized support available*Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.Benefits:Dental careDisability insuranceExtended health careLife insuranceMileage reimbursementPaid time off