Registration Services Representative

**Registration Services Representative**
**Association Services Offices (located at Westhills YMCA-YWCA in Langford, BC)**

**Vacancies**: 1
**Position**: Permanent Part Time or Permanent Full Time***
**Placement**:Immediate
**Salary**: $20.18/hour***
**Hours**:Monday to Friday work week: Full time 8:00am - 3:30pm, Part Time 9:00am - 2:00pm (start
and end time have some flexibility)

**Nature and Scope**:
Registration Services (RS) provides customer service to members and customers of the Y over the
throughout the YMCA-YWCA of Vancouver Island.

Registration Services is a part of the Association Services offices and is located at the Westhills
YMCA-YWCA in Langford, BC. This is an in-person position. Remote work is not available.***

The RS team has excellent communication, customer service, and administrative skills. The staff team
works together to ensure each interaction meets the high-quality service standards while role
- modeling the Y core values of caring, honesty, respect, responsibility and inclusion.

environment and experience dealing with high volumes of phone inquiries. Experience dealing with
challenging service situations is an asset. They will be highly motivated, organized, and capable of
maintaining a positive, caring, service-oriented environment. The individual must be resourceful and
able to retain a large volume of product knowledge.

Reporting to the Director of Operations, the direct responsibilities of the position include answering
a high volume of phone calls, highly repetitive tasks including but not limited to member reservation
bookings, payment and information collection, member service sales and requests, program and

The permanent positions are entitled to a YMCA-YWCA individual membership; 15 days vacation for
PERMANENT FULL TIME (prorated for PERMANENT PART TIME); and a cost-shared benefits package
(after completion of the probationary period) which includes:

- Health Care, Drug Plan, Dental, Vision, EAP
- Extended Health Care
- Life Insurance, Long Term Disability & AD&D
- YMCA Canada Pension Plan (eligible after one year) for PERMANENT FULL TIME
- YMCA Canada Pension Plan (available after 2 y ears of continuous services; and having

worked a minimum of 700 hours in each of the past 2 consecutive years) for PERMANENT
PART TIME

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**Responsibilities**:

- Communicate directly with members and the public who contact the Association via phone
- Respond to inquiries and provide advice on YMCA-YWCA membership, program selection,

courses, and activities.
- Promote the benefits of membership to existing and potential members; develop

relationships to enhance service levels and member appreciation of value
- Promote and register participants in Camp Thunderbird, Child Care, and Y Health, Fitness,

and Aquatics programs
- Provide administrative support for Outdoor Education programs for Camp Thunderbird
- Process administrative and accounting tasks that support Membership Services, such as but

not limited to membership sales, responding to and resolving membership account and
payment issues, processing membership holds, cancellations, and amendments
- Provide registration and administrative support for special events and seasonal needs of

various departments.
- Perform general office tasks, such as mailing, managing, and maintaining stationary supplies

etc.
- Respond to, resolve, or refer member and community inquiries and feedback regarding all

aspects of the YMCA-YWCA of Vancouver Island functions and activities.

**Qualifications**:

- High School Diploma
- 2 years experience in a combination of office administration and/or customer service
- Experience using customer relationship management or Active Net software an asset
- Experience using Microsoft Office 365, primarily Teams and Outlook, an asset
- A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (_not _

**Competencies**:

- Commitment to Organization Vision and Values
- Customer Service
- Communication
- Teamwork
- Self-Management
- Problem-Solving
- Planning and Organization
- Commitment to Health and Safety

**To Apply**:Please send a cover letter and resume to:
Human Resources
YMCA-YWCA of Vancouver Island
**_Please Note: _**
- **
- The YMCA-YWCA of Vancouver Island is an equal opportunity employer. _

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