Commis de Front Office

Position Title: Front End Clerk - Part Time Position Type: Part time Job Requisition ID: 46405 Banner: Metro Employment Type: Permanent This position is part of a unionized bargaining unit. The hourly wage for this position starts at $16.60 and is established in accordance with the collective agreement. Depending on a candidate’s relevant knowledge, skills, education, and prior experience, a higher hourly wage may be offered. Any hourly wage offered for this role, whether starting or higher, will fall within the wage scale established for this position in accordance with the collective agreement. Front End Clerk This is a posting for an existing permanent full/part-time position Location: 640 River St, Thunder Bay, ON P7A 3S4 Shift: Days, Evenings & Weekends Join Our Metro Team as a Front End Clerk Step into the heart of the action and make a real difference by serving our diverse community of customers at Metro As a Front-End Clerk, you will be the face of our brand, sharing your enthusiasm for food and exceptional service with everyone who walks through our doors. Our front-end team is essential to the success of Metro, and we are looking for individuals who enjoy meeting new people and helping others. If you thrive in a dynamic environment and are passionate about making a positive impact, we want you on our team What You’ll Do: Greet customers warmly as they enter the store. Address customer inquiries and assist with locating products. Handle customer complaints and resolve issues promptly. Scan items quickly and accurately. Process various forms of payment (cash, credit/debt cards, gift cards). Process returned items. Provide receipts and any necessary change. Offer assistance with loyalty programs or coupons. Maintain an accurate cash drawer. Perform cash drops and prepare cash deposits as required. Balance the cash register at the end of the shift. Keep the checkout area clean and organized. Follow store policies and procedures to ensure safety and security. Report any spills, hazards, or equipment issues to management. Work with other team members to ensure store operations run smoothly. Communicate effectively with supervisors and other departments. Assist team members with put aways/returns. Qualifications: Customer service driven. Strong communication skills. Retail experience is considered an asset. High attention to detail and basic level of numeracy skills. Basics computer and register skills is an asset. Able to stand for extended periods of time. Must be available to work flexible shifts which may include nights, weekends and holidays. The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives. Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes. METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team. We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected. We respectfully request that agencies do not contact us or send us unsolicited applications.