IT Site Support Specialist

IT Site Support Specialist Date: Dec 12, 2025 Location: Winnipeg, MB, CA, R2K 4H3 Company: Jeld-Wen Inc. JELD-WEN is currently seeking a IT Site Support Specialist to join our growing team. External Job Description SummaryThe IT Support Specialist works closely with other internal teams to assist in repair, maintenance, & troubleshooting of plant machinery computer systems and staff equipment. The primary focus in this job is maintaining & troubleshooting manufacturing machine PC & PLC systems to maintain a high uptime for plant equipment, due to IT issues. Other duties include maintenance and deployment of staff computers & peripheral devices (printers scanners etc.) Strong interpersonal skills, communication skills, and attendance are a must. Job is in-plant, on site, and does not allow for WFH option. Location: Winnipeg Role & Responsibilities: Complying with all JELD-WEN EH&S, legal, policies, standards, rules, & programs. *** Primary duty is the support of plant equipment computers & manufacturing control systems ***. Plan and execute regular backups of plant machine computers, verify backup integrity, and conduct periodic restoration tests to ensure rapid disaster recovery of manufacturing production computer systems. Serve as the primary on-site responder for all IT incidents, for hardware, software, network, and peripheral issues. Install, configure, and maintain desktop computers, laptops, printers, scanners, barcode readers, and mobile devices. Provide first-level support for ERP, MES, CRM, and other line-of-business applications; escalate complex issues as needed. Document requests, incidents, maintain an accurate IT asset inventory, and support procurement of replacement hardware in IT Ticketing System. Train end users on standard operating procedures, new software features, and security best practices. Write SOPs if required. Oversee and execute the installation of data and phone cabling infrastructure for additions, moves, and changes at plants/sites. Abilities: Self-starter with the ability to prioritize and manage multiple requests in a fast-paced production environment. Strong customer service orientation and a collaborative mindset. Strong understanding of older versions of Microsoft Windows and DOS systems a plus. Attention to detail when documenting changes, following processes, and maintaining inventory. Adaptability to change technology landscapes and evolving business requirements. Physical ability to lift and install hardware (up to 25 kg), climb ladders, and access server cabinets. The ability to operate skyjack and work at heights is a plus. Willingness to participate in occasional after-hours support for critical incidents. Qualifications: Bachelor’s degree in information technology, Computer Science, or related field, with 3-5- years on-site IT support experience in a manufacturing or industrial environment. *** Experience in manufacturing facility maintaining machinery PC systems a must *** Excellent analytical, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical staff. Experience with IT Ticketing System, Service-NOW preferred. Exposure to industrial automation systems (Allen-Bradley, Schneider Electric) and SCADA/MES integration an asset. Proven track record supporting Microsoft Windows Hands-on experience with network administration: TCP/IP, DHCP, DNS, VLANs, firewalls, and wireless technologies. IT certifications such as CompTIA A+/Network+, Microsoft MCSA/MCSE, or Cisco CCNA are highly desirable. Strong understanding of ITIL concepts and processes #LI-RM1 #JWCanadaInternal Job Description SummaryThe IT Support Specialist works closely with other internal teams to assist in repair, maintenance, & troubleshooting of plant machinery computer systems and staff equipment. The primary focus in this job is maintaining & troubleshooting manufacturing machine PC & PLC systems to maintain a high uptime for plant equipment, due to IT issues. Other duties include maintenance and deployment of staff computers & peripheral devices (printers scanners etc.) Strong interpersonal skills, communication skills, and attendance are a must. Job is in-plant, on site, and does not allow for WFH option. Role & Responsibilities: Complying with all JELD-WEN EH&S, legal, policies, standards, rules, & programs. *** Primary duty is the support of plant equipment computers & manufacturing control systems ***. Plan and execute regular backups of plant machine computers, verify backup integrity, and conduct periodic restoration tests to ensure rapid disaster recovery of manufacturing production computer systems. Serve as the primary on-site responder for all IT incidents, for hardware, software, network, and peripheral issues. Install, configure, and maintain desktop computers, laptops, printers, scanners, barcode readers, and mobile devices. Provide first-level support for ERP, MES, CRM, and other line-of-business applications; escalate complex issues as needed. Document requests, incidents, maintain an accurate IT asset inventory, and support procurement of replacement hardware in IT Ticketing System. Train end users on standard operating procedures, new software features, and security best practices. Write SOPs if required. Oversee and execute the installation of data and phone cabling infrastructure for additions, moves, and changes at plants/sites. Location: Winnipeg Abilities: Self-starter with the ability to prioritize and manage multiple requests in a fast-paced production environment. Strong customer service orientation and a collaborative mindset. Strong understanding of older versions of Microsoft Windows and DOS systems a plus. Attention to detail when documenting changes, following processes, and maintaining inventory. Adaptability to change technology landscapes and evolving business requirements. Physical ability to lift and install hardware (up to 25 kg), climb ladders, and access server cabinets. The ability to operate skyjack and work at heights is a plus. Willingness to participate in occasional after-hours support for critical incidents. Qualifications: Bachelor’s degree in information technology, Computer Science, or related field, with 3-5- years on-site IT support experience in a manufacturing or industrial environment. *** Experience in manufacturing facility maintaining machinery PC systems a must *** Excellent analytical, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical staff. Experience with IT Ticketing System, Service-NOW preferred. Exposure to industrial automation systems (Allen-Bradley, Schneider Electric) and SCADA/MES integration an asset. Proven track record supporting Microsoft Windows Hands-on experience with network administration: TCP/IP, DHCP, DNS, VLANs, firewalls, and wireless technologies. IT certifications such as CompTIA A+/Network+, Microsoft MCSA/MCSE, or Cisco CCNA are highly desirable. Strong understanding of ITIL concepts and processes #LI-RM1 #JWCanada About JELD-WEN Holding, Inc.  JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit or follow . JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.  What We Offer Investing in People is one of our Core Values, we strive to attract & retain great people As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc. JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.