On-site Support Specialist

**JOB DESCRIPTION**

JOB TITLE: ON-SITE SUPPORT SPECIALIST WORKER

SUPERVISOR: ON-SITE TEAM LEAD

JOB SUMMARY

Reporting to the On-Site Team Lead, the incumbent will be responsible for the delivery of on-site support services in our 24-hour program. In addition to fulfilling the Key Responsibilities and Accountabilities to the Organization, the On-Site Support Specialist’s will be responsible to provide support to individuals to achieve their rehabilitation and recovery goals, and to assist in reaching their full potential. This position may require flexibilityto work-days, evenings, and overnights (awake) on weekdays, weekends and on all public and general holidays. Daily schedule may vary according to program needs. This is a bilingual position in both official languages.

QUALIFICATIONS AND ABILITIES
- Degree, Diploma or Certification in a mental health and/addictions or social services discipline.
- 2-5 years’ experience in the provision of mental health and/addictions or social services.
- Understanding of mental health, substance use and addictions issues.
- Good critical thinking and problem-solving skills required.
- Acute sense of discretion, confidentiality and professionalism.
- Ability to function in a demanding and stressful environment.
- Demonstrated ability to work with mínimal supervision.
- Strong written and verbal communications skills in English and French.
- Experience in computer programs i.e. Microsoft Office, Outlook.
- Satisfactory Employment record.
- Provide current and satisfactory Criminal Record Check (with _Vulnerable Persons Act_).
- Provide current and satisfactory Adult and Child Abuse Registry Checks.
- Applied Suicide Intervention Training Skills (ASISI)
- Non-Violent Crisis Intervention (NVCI ) training and certification
- CPR/Emergency First Aid (Level A)
- WHMIS certification and an understand the safety precautions and emergency procedures of potential hazards, including Personal Protective Equipment (PPE) use and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES TO SARA RIEL INC.

Represent the Mission, Vision and Values **of Sara Riel Inc.**
- Respond to requests for information and orient new and potential Service Recipients and referral sources to Sara Riel Inc. admission requirements and program guidelines.
- Demonstrate a positive role model in all internal and external interactions, maintaining rapport with referral sources, to build a strong network of external resources, and facilitate intake
- Prepare for, attend and participate in all appointments, staff, team and case meetings and attend training, conferences and/or expositions as a representative of Sara Riel Inc.

Provide Support and Services with Administrative Related Duties
- Provide support and services under a person-centered, recovery care model in accordance with to the self-identified needs of the Service Recipient.
- Document all relevant information and generate clear, concise and accurate reports detailing significant interactions; and provides oral summarizations at shift changes; gather and record all statistical information necessary for program delivery and evaluation.
- Other duties as assigned and in accordance with outlined policies, procedures and guidelines

Ensure the Well-Being and Safety of the Service Recipients and the Property
- Perform routine walk-throughs of the property; identify and take action to correct or minimize any safety risks; communicate any maintenance needs to the Team Lead or designate.
- Undertake any necessary daily cleaning tasks specified in accordance with property standards.

Effectively Manage Crisis Situations
- Identify and evaluate immediate risks of self-harm and/or violence and act to minimize these risks in accordance with Non-Violent Crisis Intervention Training (NVCI) and Applied Suicide Intervention Skills Training (ASIST).
- Promote responsibility, empowerment and exploration of choices; facilitate problem-solving and communication to resolve the crisis and to minimize risk.
- Notify Sara Riel Inc. On-Call, as well as notify/activate any emergency resources as necessary.
- Document all relevant information and follow up with Sara Riel support team members.
- Complete and submit Critical Incident Report forms to Team Lead or designate within 24 hours.

ON SITE SUPPORT SPECIALIST

Rehabilitation and Recovery
- Work with Service Recipient (and assigned staff) to determine individualized Rehabilitation and Recovery Plans, including SMART Goals and Action Plans focused on successful attainment.
- Communicating with service teams and attending case conferences as needed.
- Provide motivational support and assistance with time/daily schedule management through regular meetings, or as directed by Service Recipient’s needs.
- Support Service Recipient’s medication compliance, as determined by their Plans.

Skill Development
- Assist Service Recipients with improving and maintaining Instrumental Activities of Daily Living (IADLs) through ins