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Post Funding Resolution Officer
3 weeks ago
Join a leading company in title and lending solutions, recognized across the country for its innovative services and outstanding workplace culture. Proudly certified as a Great Place to Work® and consistently ranked among Canada’s Best Workplaces for several years, this is an excellent opportunity to grow your career in an environment that values collaboration, excellence, and professional development.Advantages- Competitive Compensation: Starting salary range of $ 48000 with annual bonus potential- Work-Life Balance: Flexible hybrid schedule with in-office days on Tuesdays, Thursdays, and a floating third day.- Comprehensive Benefits- Professional Development 0pportunities for growth within the organization.- Supportive Work EnvironmentResponsibilitiesAct as a Subject Matter Expert on all internal funding and post-funding processes across multiple Lines of BusinessCommunicate directly with lenders, brokers and clients on time-sensitive matters often under strict time constraintsLiaise with internal partners/departments (Sales, Processing, Funding) to remove obstacles remediate issuesResolve funding or customer service issues while adhering to internal and risk management policiesCommunicate path to resolution with clients, lenders, brokers and other stakeholders via multiple mediums with accuracy and professionalism (email/phone/chat/app)Manage difficult conversations with external stakeholders seeking to obtain mutually satisfactory resolution Identify and analyze trends and propose alternatives to business and operational opportunities Exposure to reading, interpreting and analyzing payout statements across multiple financial institutions provided in differing formatsRequest and review payout statements from other financial institutions calculating payout amount and per diemParticipate in the design, implementation and delivery of programs, processes and training.Passion for customer serviceKeep current on all Company wide and department policies, procedures and practices.QualificationsExperience as a Real Estate Funder, Funding Clerk or mortgage professional is required Exposure to reading, interpreting and analyzing secured and unsecured payout statements across multiple financial institutions provided in differing formatsStrong customer service skills with a focus on building relationships Excellent communication, organization and time management skillsDetail oriented and proven ability to multi-task in a fast paced environment Team player who can work with minimal supervisionWillingness and ability to work overtime during peak periodsAbility to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solvingSummaryIf this sounds like an exciting opportunity, apply online or email your resume to dhwani.sanghadia@randstad.caPlease note: Only eligible candidates will be contactedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
