Post Funding Resolution Officer

Company Summary Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. JOB SUMMARY Our Post-funding Resolution Officers (PRO’s) handle all elevated files and inquiries from our lenders/brokers/borrowers that have come up once the file is funded. Typically, there is a problem with the file, it is in jeopardy of not being discharged in a timely manner or there is a service issue that is impacting the client/broker experience. They thrive in a fast-paced environment where time and accuracy are often of the essence. PRO’s are our funding SME’s. They possess deep knowledge of the processing ‘rules’ for all our processing teams across Residential Lending Solution nationally. They possess in-depth understanding of our funding rules and guidelines and act quickly to instill a sense of urgency to resolve and remove barriers to resolving issues. They are comfortable engaging lenders, brokers and borrowers on the phone and strive for first-call resolution. The possess excellent communication skills and interact with our clients/brokers with professionalism. HERE’S HOW YOU’LL CONTRIBUTE Act as a Subject Matter Expert on all internal funding and post-funding processes across multiple Lines of Business Communicate directly with lenders, brokers and clients on time-sensitive matters often under strict time constraints Liaise with internal partners/departments (Sales, Processing, Funding) to remove obstacles remediate issues Resolve funding or customer service issues while adhering to internal and risk management policies Communicate path to resolution with clients, lenders, brokers and other stakeholders via multiple mediums with accuracy and professionalism (email/phone/chat/app) Manage difficult conversations with external stakeholders seeking to obtain mutually satisfactory resolution Identify and analyze trends and propose alternatives to business and operational opportunities Exposure to reading, interpreting and analyzing payout statements across multiple financial institutions provided in differing formats Request and review payout statements from other financial institutions calculating payout amount and per diem Participate in the design, implementation and delivery of programs, processes and training. Passion for customer service Keep current on all Company wide and department policies, procedures and practices. HERE’S WHAT YOU’LL BRING Experience as a Real Estate Funder, Funding Clerk or mortgage professional is required Exposure to reading, interpreting and analyzing secured and unsecured payout statements across multiple financial institutions provided in differing formats Strong customer service skills with a focus on building relationships Excellent communication, organization and time management skills Detail oriented and proven ability to multi-task in a fast paced environment Team player who can work with minimal supervision Willingness and ability to work overtime during peak periods Ability to exercise sound independent judgement in a wide range of situations and exhibit creative thinking and problem solving Total Direct Compensation: 57,200 - 70,000 Any pay range is in $CAD HERE’S WHAT SETS US APART Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more *As per terms of the employment agreement The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation. #J-18808-Ljbffr