Senior Officer, Academic Administration

Follow us on Job Type:EmployeeDuration in Months(for fixed-term jobs):N/AJob Family:Academic Administration# of Open Positions:1Faculty/Service - Department:Academic Services, Undergraduate StudiesCampus:Main CampusUnion Affiliation:SSUODate Posted (YYYY/MM/DD):2025/12/08Applications must be received BEFORE (YYYY/MM/DD):2025/12/19Hours per week:35Salary Grade:SSUO Grade 08Salary Range:$64,865.00 - $81,935.00About the Faculty of Education The Faculty of Education, along with its commitment to the promotion, advancement and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.Position purpose:Reporting to the Lead Coordinator, Academic Administration, the incumbent serves as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.Please note that selected candidates will be contacted in January 2026. In this role you will:Assess student needs: Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated. Plan interventions: Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.Execute interventions: Assist to the implementation process by providing relevant information to inform the approach for each intervention. Follow-ups: Perform follow-ups for student files to facilitate meeting administrative and academic timelines. Direct students to the appropriate authority: Redirect students to the appropriate services to ensure they receive proper support to help them pursue their studies. Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.Academic performance: Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems. Retention: Identify students in difficulty and students who might potentially experience academic difficulties by analyzing academic performance and other relevant data (ex. absenteeism rates). Share information with colleagues to alert them of potential student intervention opportunities.Student mobility: Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.). Determine the students’ eligibility and coordinate the course selection to facilitate the transition to other programs and/or institutions.Graduation: Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation. Attend the graduation ceremony as an ambassador of the University.What you will bring:Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role. Knowledge of academic programs at the high school, college, undergraduate and postgraduate levelsKnowledge of and experience interpreting, communicating and applying procedures, policies and methodsExperience researching and analyzing data as well as creating administrative and statistical reportsExperience in problem solving and decision-makingExperience providing client serviceExperience implementing strategies and activity plans for studentsExperience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and InternetCapacity to deal with conflicting priorities and respect strict deadlines in a fast paced environmentOrganizational and analytical skills, excellent judgment and attention to detailListening skills and strong work ethicsBilingual – French and English (spoken and written)Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.