Intermediate Officer, Academic Administration

Intermediate Officer, Academic Administration Posted 2025/11/20. Applications received before 2025/12/01. 35 hours per week. Salary Grade: SSUO Grade 07, Salary Range: $59,038 – $74,574. 1 open position. Campus: Main Campus. Union Affiliation: SSUO. Department: Human Resources, Faculty of Social Sciences. About the Faculty of Social Sciences The Faculty of Social Sciences (FSS) comprises nine departments, schools, and institutes, offering undergraduate, masters, and doctoral programs in English and French. With 10,000 students, 260 full‑time professors, and a wide array of programs and research centres, the Faculty is a key part of the University of Ottawa. Position Purpose This temporary replacement position may be transferred to various academic units. Under the supervision of the Associate Supervisor, Operations, you will greet and inform students about graduate programs, regulations, and procedures, and perform various administrative activities in compliance with the Faculty and University regulations. You will provide courteous and prompt service that promotes a positive image of the University of Ottawa. Primary Responsibilities Provide front‑line services to students, professors, and external parties. Identify students’ needs to inform prospective students regarding programs of study and university processes. Explain academic and administrative procedures and regulations; manage the unit’s generic email box and Talisma account. Analyze academic records, service requests, course selection changes and cancellations; enroll graduate students when needed. Inform students about examination processes, thesis projects, dissertations, and other service requests. Verify final course grades and approve them; coordinate teaching, course evaluations and teaching assistantship scheduling. Prepare student files for annual evaluation and support the Senior Officer and Supervisor in evaluation planning and thesis defence. Participate in recruitment and staffing of part‑time faculty and teaching assistants, preparing postings, offers, and contracts in accordance with collective agreements. Support unit outreach activities, such as conferences and seminars, ensuring necessary logistics, and update the unit’s website. Qualifications Knowledge of administration normally acquired through post‑secondary studies or equivalent experience. Minimum two years of demonstrated experience in a similar role. Experience in front‑line client services. Knowledge of university structure and regulations. Experience interpreting, explaining and applying regulations and procedures. Experience analyzing files and procedures. Proficiency with computer systems: word processing, database, spreadsheet, e‑mail, Internet, web content management, academic and financial systems. Ability to produce high‑quality work and meet tight deadlines. Experience in bilingual administrative writing. Experience working under pressure and organizing work. Strong interpersonal and communication skills. Bilingualism French and English (spoken and written). Candidates must be rated at the “Low Advanced” proficiency level or higher for both oral and reading comprehension in their second official language, as determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Key Competencies at uOttawa Planning: Organize time to realize objectives or projects; plan own work and priorities. Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results; proactive and self‑starting. Client Service Orientation: Anticipate and identify client needs and find solutions. Teamwork and Cooperation: Cooperate and work well with others; give and receive constructive feedback. Equity, Diversity and Inclusion The University of Ottawa embraces diversity and inclusion. All qualified persons are invited to apply. Applications from Indigenous, racialized, persons with disabilities, women, and LGBTQIA2S+ persons are welcomed. Canadians and permanent residents will be given priority. The University is committed to an accessible, barrier‑free work environment and will provide accommodations for applicants with disabilities. Prior to May 1, 2022, all employees were required to be fully vaccinated against Covid‑19. This requirement was suspended effective May 1, 2022, and may be reinstated depending on public health guidelines. #J-18808-Ljbffr