Bilingual Administrative Consultant

Job Description :The Administrative Consultant (Group Benefits) is the key contact for the external client's outsourced group benefits administration services. The incumbent is responsible to plan and execute the ongoing administration management of new and existing AdminPlus clients. This includes developing member communication strategies, documenting administrative processes for the supporting admin operations team, partnering with the AdminPlus customer care centre, analyzing trends/issues/successes on the portfolio and ensuring the client's data integrity. The role also entails working in tandem with the implementation team for the implementation of new AdminPlus clients. This role is a blend of providing customized support, information and training to AdminPlus plan sponsors throughout their annual benefit enrolment cycle and during other member events (e.g., New hires, life events, terminations, severances, annual salary increases, etc). The incumbent is expected to plan, build, test, create processes and consult with our business partners on communication, legal, contracts, compliance and IT. What will you do?Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings (i.e. planning, communication, training, client requirements and execution)Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan MembersApply problem solving methodology to resolve adhoc issuesProvide initial and ongoing support to Plan SponsorsProvide Member education and support (includes: face to face, written and verbal means)Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes)Establish and participate in the evolving processes and materials for this specialized product offering (i.e. work flow, training, processes, execution, operational excellence and quality assurance)Provide input to the creation of customized forms, letters and other communication materialsWhat do you need to succeed? Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide5 years client relationship management experienceProficiency with data management tools such as ExcelAbility to analyze, organize, prioritize and problem solveAbility to work with some degree of flexibility in order to manage continually changing prioritiesAbility to multitask and work under pressure while maintaining a high degree of accuracyMust have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlinesStrong team player, with a high interest in working in cross-functional team environment Assets:Group Benefits administration knowledgeFlex Benefits knowledgeHR benefits administration system knowledgeKnowledge of methodologies and techniques for participating in workshops and testing deliverablesKnowledge of existing SLF systems, OASIS, GBA & Member Enrolment Web applications, Chess, SIEBEL and Genesis would be an assetUnique requirement:Overtime may be required as dictated by workReasons why you should join us under the sun:​The opportunity to move along a variety of career paths with amazing networking potentialFlexible Benefits from the day you join to meet the needs of you and your familyA caring, supportive, and inclusive cultureWe are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.