Assistant Manager

Is this role right for you? In this role, you will: Ensure risk inherent in the trade confirmation process is identified, understood, monitored, and controlled. This includes: Ensure all trades are recognized by trade counterparties, economic terms of all transactions are matched on, and all breaks are identified, reported, and resolved Generate, review, and execute trade confirmations in accordance with Bank policy Ensure the Bank is reconciled with external electronic trade execution and affirmation/confirmation platforms Train staff to minimize errors and maximize quality and adherence to regulations, policies and standards Escalate and resolve issues Investigate issues such that root causes are identified and appropriate actions are taken to prevent recurrence Assign and prioritize work, while balancing the workload and dynamically shifting cross trained staff to minimize risk and ensure consistent high quality customer service Review control/KPI/KRI reports circulated to management and the business to highlight risk and drive issue resolution Ensure a high degree of processing accuracy, customer service, and operational efficiency: Maximize STP rates and the use of automation to ensure controlled efficient operations Identify and implement opportunities for improvement in controls, customer service, productivity, and cost effectiveness Understand customer needs and maintain customer service standards Develop and maintain relationships with customers, at both the operations staff and management levels, allowing for effective escalations and issue resolution Ensure customer issues are identified, reported, and escalated, and resolution is coordinated with internal stakeholders and the relationship owners Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have: Business/Finance, Law or Engineering University Degree, or a related educational background Expert knowledge of OTC Equity and Interest Rate Derivatives’ ISDA trade confirmations Passion for customer service Driven to improve efficiency and controls Excellent interpersonal and communication skills Accurate and detail oriented with an analytical mind and the ability to detect, articulate, and effectively escalate and resolve issues Strong computer, data analytics, and process re-engineering skills What’s in it for you? A rewarding career path with diverse opportunities for professional development An organization committed to making a difference in our communities – for you and our customers. A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.  Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.